This is the 3rd time I stay at Sandcastles ,this time we booked 5 apartments( 3 x 3 bedroom apartments and 2x2 bedroom apartments) for 9 nights for a family holiday in end of Jan 2013, and from the first phone call nothing was too much trouble for the ladies in reception.The 3bd apartments are very spacious with full kitchen... More

Stayed as part of a group who booked several apartments for a week in November, I found the accommodation to be good value for money, clean and comfortable. The facilities were well presented; although I didn't personally use the pool/spa but they looked inviting. The BBQ area was really excellent, and the staff at Reception were super friendly, helpful and... More

We booked 3 x 2 bedroom apartments for a family holiday and from the first phone call nothing was too much trouble for the ladies in reception. The apartments were great value and had everything we needed. The location was perfect for going to theme parks and visiting family on the Gold Coast. We loved the playground across the road... More

We have stayed at Sandcastles several times, sometimes with family and others on our own. Happily it is close by a family member whom we go to visit. We have never had any problems, and when with family they find it very central to many of the theme parks. Most of the units have a used (understandably) look about them... More

We booked the hotel for 4 nights and got the one bedroom apartment ground floor right by the pool for myself, wife and 2 year old daughter. Although right by the pool it was actually quiet with the doors closed. The unit 104 was a good size and the facilities such as the kitchen were great. Everything is supplied for... More

Although the accommodation was well equipped, spacious and had WI-Fi in the room. I found this complex to be user unfriendly. There are steep stairs everywhere (including eight flights of stairs to get to our apartment, there is no lift, assistance to carry suitcases etc to your room) These are a nightmare. The heater for the pool had been turned... More

We had a great time here. My family & I stayed in a 2 bed duplex apt with a spa. It was very clean, maybe needs a lick of paint. It had everything in that we needed. Would definitely go back and stay at the resort & particularly that apt. Pool was big and very clean. There is no lift... More

Stayed for 5 nights with my partner, mother and 2 children with plenty of room In a 3 bedroom apartment. Clean, great service and great facilities. Several negative factors : drains constantly smelt in laundry in kitchen was almost unbearable coming home from a day out to the smell. Dishwasher broken and hired portacot was very unstable =unsafe. I never... More

We stayed here for 8 nights in September 2012. Weather was absolutely superb, had great views from our apartment over the broadwater. Unfortunately we were by the main road which was very noisy at times. We had a three bedroom, two bathroom apartment which was lovely and clean and fairly modern. We were on the third and fourth floor. Our... More