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El Dorado Casitas Royale, by Karisma

4.5 of 5
KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
Ranked #36 of 335 hotels in Riviera Maya
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646 reviews from our community

Traveller rating
    483
    103
    41
    8
    11
See reviews for
Families
20
 
Couples
553
 
Solo
3
 
Business
6
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Portsmouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013 NEW

This place is amazing, everyone is so friendly (not just in the hotel). The casistas are superb, cleanliness, comfort, everything even a pillow menu to choose from. having a swim up bar outside the casista was great. The place is just so relaxing. Booking your restaurants for the 10 days, so many to choose from. never had a bad meal... More

Was this review helpful? Yes 1
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

When my husband and I were trying to decide on the perfect honey moon Mexico was possibly the last place we wanted to visit and I guess kind of settled for the El Dorado Casitas Royale, I was also a bit concerned about some of the trip advisor reviews particularly the security of the resort. We arrived at the hotel... More

Was this review helpful? Yes 2
Collierville, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW via mobile

This is our third visit and maybe the best. There is not much else to add to all of the other reviews. The service was better this year. We stayed in the members area 3200 Casitas in 3234. A really nice room with late afternoon sun. Beach butlers Jesus, Xavier and Irving were great. Pool bartenders Rafael and Cesar were... More

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Kansas City, MO
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 May 2013 NEW

We spent our honeymoon at the El Dorado Royale Casitas section. It was AMAZING. The resort was beautiful and very clean. Our room was amazing in the Casitas section. We had a large outdoor private patio section with a view of our casita pool. We were not in the infinity section, but that would be very nice during the busy... More

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UK
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

We have never been AI before and never been to Mexico. Oh and some people on here are reviewing the Royale perspective rather than the Casitas one. So, just recently returned from the Casitas and despite some misgivings after we booked, we had a really good time! I want to try and fill in some information gaps for anyone who,... More

Was this review helpful? Yes 7
New Braunfels, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2013

the resort was beautiful and very clean. all of the staff were very friendly and helpful. we stayed in a swim up casita and it was worth the extra money. the food was delicious in every restaurant. the drinks are very good (including crown royal). I went to the spa one day and it was amazing. only about 20 minutes... More

Was this review helpful? Yes 1
Cancun, Mexico
1 review
5 of 5 stars Reviewed 11 May 2013

wife and I had an excellent time. Great combination of releaxing at beach and activities at pool. Meals were great, smaller servings allowed us to enjoy starter, main and dessert. Staff all very friendly and helpful. Our concierge, Karla, took care of all our needs:reservations, billing and dresssing up the room with rose petals. Whole resort was clean and well... More

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Royal Tunbridge Wells, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 May 2013

This incredible place is 'by Karisma' but we wonder if it's really by NASA as they haven't just raised the bar.........they've blasted it into orbit! Imagine a place where everything you've loved about every summer holiday you've ever had has been brought together & then perfected. Ever had trouble getting a sunbed? Well here they outnumber the guests by about... More

Was this review helpful? Yes 3
Calgary, Canada
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 10 May 2013

This resort is not in Tulum as listed here on Trip Advisor. It's about 40 minutes from Cancun airport and 15 minutes from Playa Del Carmen. It's not near Tulum!! El Dorado Seaside Suites is...Playa is great for souvenir shopping...make sure you haggle unless you want to over-pay! Silver is a good buy, but make sure you know the market... More

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KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review
13 May 2013

Thank you ! yes you are correct The El Dorado Royale is not in Tulum and we have already reported this on several occasions. We are located close to Playa del carmen and Puerto Morelos. Please know that we, as a hotel , do not have any control over which zone / area we are placed in. Best Regards Francisco... More

Calgary, Canada
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 10 May 2013

The observant among you will notice that I reviewed this hotel in October last year (2012) and remarked on its continuing high standards, following my fifth visit to the resort. I recently returned to the Mayan Riviera area for our Son's wedding. We stayed one week at the Grand Sunset Princess, our Son and his Wife's choice, not ours, which... More

Was this review helpful? Yes 3
 
 
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Additional Information about El Dorado Casitas Royale, by Karisma

Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
El Dorado Casitas Royale, By Karisma Hotel
Address: KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Riviera Maya
#17 Luxury Hotels in Riviera Maya
#30 On the Beach Hotels in Riviera Maya
Price range (per night): S$473 - 1,026
Hotel Class:4.5 star (4.5*)
Reservation Options:
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El Dorado Casitas Royale, by Karisma
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