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Laila's County

No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Hotel amenities
Laila's County
Ranked #7 of 46 hotels in Pondicherry
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24 reviews from our community

    Trip type
Traveller rating
    13
    6
    4
    1
    0
Date Rating
Bangalore, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 May 2013

Nice hotel to stay close to the beach and the French colony Good: 1. hotel staff guides you to places 2. Hotel has led lighting in rooms 3. Nice restaurant gives you tasty food 4. Hotel has bar and grill restaurant Ok: 1. hotel is small but has everything you need 2.the rooms are small but have all facilities Rooms... More

Was this review helpful? Yes 2
Bridgend, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 March 2013

Stayed for one night with a group of friends, the hotel is reasonably centrally located and about a ten minute walk to the seafront. Staff were friendly, rooms quite small but clean, comfortable and had all the things you would need including a minibar and a reasonable selection of TV channels mostly in Indian language. Aircon was good and kept... More

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joseph s, General Manager at Laila's County, responded to this review
15 March 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

UK
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 10 March 2013 via mobile

There's nothing really wrong wiith the Mercure (as it was called until the day we left!), but neither is it particularly special - I guess you get what you pay for. The double room we had was pretty small, but fairly well-appointed and modern. Breakfast (included) was OK. Service, to be honest, was a bit indifferent! But, again, staying here... More

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joseph s, General Manager at Laila's County, responded to this review
15 March 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. Please be assured that we are learning everyday and keep ourselves updated with the new hospitality industry innovations, and... More

Mumbai
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 22 January 2013

Mercure hotel's main plus is that it is close to the beach in the heart of the white town...the exec rooms were extremely small and is not ideal for long trips. staff was courteous and rooms were neat

Was this review helpful? Yes 2

Review collected in partnership with Cleartrip

joseph s, Manager at Laila's County, responded to this review
24 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth. Your willingness to share your recent experience is genuinely appreciated. Please be assured that we are learning everyday and keep ourselves updated with the... More

Chennai, Tamil Nadu, India
1 review
4 of 5 stars Reviewed 21 January 2013

The first time i saw the name of the hotel in a booking website, I got a bit confused with their name with another group of hotel. However after major speculation and reading the comments in the trip advisor decide to book a room here at The Mercure Hotel. However I was content with my stay @ this hotel. The... More

Was this review helpful? Yes
joseph s, Manager at Laila's County, responded to this review
21 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth. Your willingness to share your recent experience is genuinely appreciated. Please be assured that we are learning everyday and keep ourselves updated with the... More

Bangalore, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 January 2013

Stayed in the Standard room for 2 days, telephonically booked the room directly at the hotel through Ms. Lakshmi. Very simple and hassle free booking. The room is small, however it has all the facilities that you would expect from a good hotel. The bathroom was spotless. The location is perfect; walking distance to the ashram and the beach. The... More

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joseph s, Manager at Laila's County, responded to this review
19 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

Hyderabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 December 2012

Stayed in the Suite for 4 days in during Christmas '12. Right from the time you enter the hotel, u feel so welcome!! The staff is very friendly and extremely hospitable. They have their own restaurant which serves amazing food...try their Continental & Indian cuisine. The room service is super prompt. The hotel is 5 minutes walk from the promenade... More

Was this review helpful? Yes
joseph s, Manager at Laila's County, responded to this review
19 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

Bangalore
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 26 December 2012

Fairly new hotel in pondicherry, booked directly at the hotel thru Ms. Lakshmi, she gave us a good deal for Club rooms(2nd Category rooms), since we were reaching pondicherry around midnight, while booking they allowed us to check out at the regular check out time of 12noon, thereby allowing us to stay for almost half day extra and infact we... More

Was this review helpful? Yes 1
See 3 more reviews by HighwayTraveller01 for Pondicherry
joseph s, Manager at Laila's County, responded to this review
19 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

Bangalore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 December 2012

It was a gr8 stay at the executive room in this hotel. It was just five minutes walk from the Pondicherry beach. The rooms though a little small in size had all facilities you can ask 4. Food was gr8.

Was this review helpful? Yes

Review collected in partnership with Cleartrip

joseph s, Manager at Laila's County, responded to this review
19 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

Nova Gorica, Slovenia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 December 2012

Very nice hotel, with very helpful stuff. Small but clean and modern rooms. Location is not perfect, but everything is in walking distance. Rooftop restaurant is OK, with good food.The Staff are prompt and gave excellent customer service. They also selected a chauffer driven cab for traveling to aurovile and mahabalipornam.

Was this review helpful? Yes 2
joseph s, Manager at Laila's County, responded to this review
19 January 2013

Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit. More

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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 46 hotels in Pondicherry
Price range (per night): S$43 - 63
Official Description (provided by the hotel):
A five minute walk away from the Bay of Bengal, Laila's County is a stylish boutique hotel offering opulent accommodation and wonderful five star service. Located in the heart of Pondicherry, the hotel is brilliantly done in style and has a distinctly modern interior. Laila's County believes in spoiling its guests with its service and hospitality and promises to be a one stop solution to all guest needs. ... more   less 
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Laila's County
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