This is my 2nd trip to the Grand and it just keeps getting better. I love the food, the rooms, the beds are divine, the service is great. I also like the fact that you can find a quiet or an active area depending on your mood of the day. There are many quiet corners and pools where you can...
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Reviewed 31 August 2011
We stayed at the Grand April 28-May 5 and got married there on April 30. It was a BEAUTIFUL wedding (if I do say so myself) and a great trip. This was our 3rd time at the resort and several guests at our wedding were also repeat Grand guests. There were 30 of us in total at the wedding.
Jessica...
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My travel agent Oslyn Foy (Grand Travel & Cruise) always used to rant and rave to me about what a wonderful resort this was and always urged me to go. I finally decided to go this year to celebrate my 40th birthday. OMG......I can't believe what I had been missing out on all this time. This resort was BEAUTIFUL and...
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this has got to be my favorite vacation hands down.
the staff at the iberostar are soooo friendly and make you feel right at home! the food was to die for, the drinks were amazing and they had anything you could ever dream of! All top shelf is yours for the taking. If you want a bottle of liquor, just...
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Dear Guest,
First of all, we would like to thank you for taking the time to write this review which we are sure to serve a lot of future travelers who are looking for a unique experience and relaxed.
We will expect you to come back soon.
Kindest Regards,
Quality Manager
Iberostar Mexico
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We stayed at the Grand two years ago and could not wait to return as we felt this resort was the best we had experienced. We were certainly not disappointed on our second visit and are already anticipating the third! Although a little more wear and tear from weather and time was noticed in various places, the Grand remains impeccably...
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Reviewed 28 April 2010
Dear Guest:
Thank you so much for your review and your trust. Your loyalty means a lot to us.
It had been indeed our pleasure and honour being your host for the 2nd time and we would like to thank you for expressing your satisfaction with the services and facilities provided.
We are really sorry for the inconvenience occurred with...
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Just returned from a weeks stay May 12th-19th. Had a fantastic time. Room, food, service, pools, and ocean were fantastic. I am not too picky though. Just happy to travel and get a vaca. Dressel Divers was fantastic and enjoyed my dives to Cozumel. Building 70 I thought was the best it seemed as it was right on the ocean...
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Dear guest
Receiving this review makes us very proud that we are consistent in delivering the level of service you deserve. Thank you very much for your comments about the Dressel Divers and look forward to welcoming you again soon.
Sincerely,
Quality Manager
Iberostar Mexico
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My husband & I went to this resort May 11-16, 2012 and it was wonderful. We enjoyed the massages we got in the beautiful spa, my husband played golf and I tagged along (the course was empty and it was very pretty) and we hung out by the pool. The Star Friends are great about getting everyone involved, if they...
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Dear Guest:
Thank you very much for your kind review and we are thrilled that you did enjoy your stay at our beautiful golf course, different swimming pools and rest of the property.
Your comments will be shared with all of our staff who will certainly appreciate your recognition to their dedication to service; we are a big family and...
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We visited the Iberostar Grand Paraiso in May, 2012 and we cannot wait to return. We had great weather when we were there--85 during the day, 75 at night--couldn't have asked for better than that! The place is absolutely beautifully landscaped, and light-scaped at night. The resort is impeccably clean. We had an oceanfront jr. suite which I would recommend....
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Dear guest,
We are happy to read your comments, no doubt, comments like yours encourage us to continue improving so that the experience of our guests in our hotels be pleasant and fulfilling. We look forward on receiving you soon again in Grand Paraiso!
Kindest Regards,
Quality Manager
Iberostar Mexico
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We previously stayed at The Grand in 2007. We have visited about 20 resorts in the Riviera Maya, and have travelled to lots of places around the world. We're a retired, older couple, but young-at-heart! We like lively, sociable places with clean, pleasant surroundings. We've stayed at all budget levels in the RM - family resorts, adults only...ranging from 3...
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Reviewed 6 September 2007
Dear Guest:
Thank you very much for your feedback regarding your stay with us. We are very glad that your second stay at the Iberostar Grand Paraiso was as enjoyable as your previous visit. It is also very gratifying to learn that we are one of your top choices.
Furthermore, it is a delight that you enjoyed our gastronomy and...
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I am not a hotel snub....just a mom who wanted to take a get away. After extensive research we decided on the Iberostar. The reviews seemed decent so why not...
It is not what you expect. The hotel is older, worn down, holes in the lobby from leaks, no AC in the restaurants in the evening (Men have to wear...
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