Although enjoyable 5 days mostly, some what disappointing as it doesn't have the services and facilities one expects of a Grand Mercure property or would associate with a resort facility. The reception and dining facilities are detached from the main guestrooms, and there is no one on phone or available after certain hours, frankly the hours or lack of hours... More

Stayed at the Grand Mercure recently in attending old school reunion weekend. While the accomodation is adequate and clean, in my view, it does not have the comforts and facilities one normally associates with resorts. One serious shortcoming is the reception and dining facilities are detached from the main guestrooms, and there is no one manning the phones after certain... More

As Accor vacation club members we stayed in the apartments that have full kitchen facilities, which was great to be able to self cater for part of the 5 day holiday. Rooms were clean and had all we needed, however as Accor members be mindful to take extra toilet paper and rubbish bags if staying for more than a couple... More

Loved the location, set in the beautiful hills at the base of Mt Buller. Paul at the reception who was also the barman, tour guide, tourist information etc was a pleasure to deal with. Grounds were very well kept as were all the facilities. The walls are paper thin and we could even hear the actual conversation of the guests... More

This is a lovely resort set up on a hill in a quiet location. "Natural rock" pool is of a good length size, with a separate kiddy pool. Unusual mini-golf. Small "lake" with lots of kangaroos around - watch out for all the poos on the ground!! Handy accommodation at base of Mt Buller. Did not want buffet breakfast spread... More

My family and I stayed for 3 nights in a 1 bedroom suite. The bedroom had a TV as did the sitting room which doubled as the kids bedroom. The beds were comfy and despite the scorching heat outside the rooms were cool. The resort is situated at the foothill of Mt Buller. We saw lots of wildlife and thought... More

Lovely tranquil location, room was clean if not a little bit tired. Good to have a small kitchenette for breakfast in case the restaurant is not open. Quite a hike from Mansfield for a decent restaurant or supplies... two big supermarkets in Mansfield and a number of dining options. Only real complaint was the state of the gym. Equipment was... More