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Banyan Tree Macau

5.0 of 5
Galaxy Macau Resort,Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
Ranked #10 of 81 hotels in Macau
4.0 of 5 stars 243 Reviews
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243 reviews from our community

    Trip type
Traveller rating
    118
    81
    21
    11
    12
Date Rating
Hong Kong, China
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 24 May 2012

This was an incentive trip from the company I worked for. We reserved a total of 30 rooms in Banyan Tree for a weekend. Check-in time was agreed at 3:00 p.m. but at the end, at least 5 rooms got checked-in after 3:30 and one room after 5 pm! Very poor check-in arrangement even though we booked it well in... More

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BTGroup, General Manager at Banyan Tree Macau, responded to this review
28 May 2012

Dear valued guest, Thank you for taking the time to post your review on Tripadvisor following your recent stay with us. First and foremost, allow me to apologize for the inconvenience you and members of your group experienced. We are aware of the shortfalls you have rightly raised following the stay of your group and will make some changes in... More

Posted by a BanyanTree.com traveller
Hong Kong
1 review
5 of 5 stars Reviewed 23 May 2012

Stayed on a Thu night, booked 14 days ahead, paying HKD2.3K for the night. We did 1 night previously at Galaxy Hotel before treating ourselves at Banyan Tree (when we moved the twin beds together, I found a condom wrapper, which proved previous guests were safe at least, and to be fair, I don't expect Housekeeping to move the beds... More

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BTGroup, General Manager at Banyan Tree Macau, responded to this review
28 May 2012

Dear valued guest, Thank you for taking the time to post your review on Tripadvisor following your recent stay with us. On behalf of the team, please accept our apologies for those shortfalls you have experienced, we shall certainly be reviewing the room cleaning procedure, particularly with the Twin Beds, to ensure there are no surprises underneath. We do try... More

Posted by a BanyanTree.com traveller
London, United Kingdom
1 review
5 of 5 stars Reviewed 22 May 2012

This was the best hotel I have ever stayed in without a shadow of a doubt (and I like my nice hotels!). The service was perfect - the staff react before you even utter a word, are unbelievably friendly and speak extremely good english. I couldn't fault them. The rooms are amazing, extremely well finished and clean in every nook... More

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Posted by a BanyanTree.com traveller
Hong Kong
1 review
5 of 5 stars Reviewed 21 May 2012

I had a very good weekend get away with my partner staying for 1 night at Banyan Tree Macau. We both said will need to spend 2 nights next time. Arriving the lobby, we get the typical Banyan Tree feel with senses and Thai style welcome. Maybe it is not a casino hotel, there is not many mainlanders within the... More

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Hong Kong, Hong Kong
1 review
5 of 5 stars Reviewed 11 May 2012

Loved Banyan Tree Macau so much I'm definitely coming back! The hotel room setting is very calming and relaxing! I was overwhelmed to see a private pool inside the room! The bathroom is wonderful and very spacious. Everything's spectecular! Hotel staff are all very friendly and helpful as well! I had an excellent stay! Great experience! P.S. Belon on 31/F... More

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Posted by a BanyanTree.com traveller
Zhuhai, China
1 review
5 of 5 stars Reviewed 9 May 2012

Very good hotel and service. Just the room a little bit to cold at the begining and we need to ask the service to power off the pool in the evening due to the light noise.

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Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 May 2012

Beautiful room with own private pool ! Very relaxing !The bathrooms was spectacular specially the automatic toilet ! Great experience from the check in to the check out. Only grouch is the food which is so / so. Needs to improve. Will be back !1

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Posted by a BanyanTree.com traveller
Sydney
1 review
5 of 5 stars Reviewed 7 May 2012

Loved this Hotel. We stayed in a Grand Cotai Suite King room - which was simply the best hotel room we've stayed at to date. The in-room relaxation pool was great and certainly a unique experience! The room itself was super clean, very spacious, amazingly equipped with all the modern facilities and more (multiple shower heads, mens and womens basins... More

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Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2012
1
person found this review helpful

I was hosting a PR event for 100pax recently in Apr 2012 at Banyan Tree Macau. Despite the tuff weather conditons we encountered, we had received tremendous support from the whole team of Banyan Tree, from top management to F&B to operations etc. All my guests, including myself, were impressed by the suites & the effort from all staff assisting... More

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Posted by a BanyanTree.com traveller
hong kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

We stayed Banyan Tree Macau for one night 29.-30.4. (room 713) and had a great experience. We would like especially thank the front-office guy Daniel for his helpful and professional service. Rooms were really nice, but the indoor "pool" mechanism should be fixed. Its was little hassle to call and ask maintenance people to come and shut it down during... More

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Additional Information about Banyan Tree Macau

Galaxy Macau Resort,Avenida Marginal Flor de Lotus, Cotai, Macau, China
Price range (per night):* S$385 - 1,152

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Banyan Tree Macau
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