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Hotel Okura Macau

4.5 of 5
Avenida Marginal Flor de Lotus, Cotai, Macau, China
Hotel amenities
Hotel Okura Macau
Ranked #23 of 81 hotels in Macau
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    28
    23
    6
    4
    3
Date Rating
Phuket, Thailand
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

From the moment you arrive until you leave in the taxi, you experience the perfect place. A better 5 star you can¨t get. Efficient and very friendly staff. Not so efficient that there was no time for a friendly little chat in the morning. Very well trained staff. The "sandy" beach around the pool, gave the right impression, that you... More

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London
Senior Contributor
43 reviews 43 reviews
Reviews in 27 cities Reviews in 27 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 26 May 2012 NEW

Right from the beginning the staff in the Okura were friendly and attentive, this was a consistent and positive experience throughout our stay. Our room was a Superior Suite - although we had requested a no-smoking room with our booking at check-in they said there was construction work on that floor and so nothing was available. They did offer to... More

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Hong Kong
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 18 May 2012

we stayed in the Superior Suite room there in May 2012 and thoroughly enjoyed it. Hotel shares the casino and swimming pool with another two 5 star hotels in a complex called Galaxy. Check in for the suite guests is flawless and done separately on the 6/F, no wait time and personal attention (Mila Leong, the guest relationship manager was... More

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Hong Kong, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2012

Last week I and my wife stayed at the Okura hotel superior suite. I really like the room. The decoration was elegant yet low-key, and plenty of sun-light because of the big windows and corner position. The room was very spacious with a living/dining room, bedroom, kitchen and a washroom with sauna and steam bath (woo!). It was already enjoyable... More

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Hong Kong
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 May 2012

I stayed for one night at Okura in April. New hotel with full modern facilities. The room size is average in Macau standard but with full range of facilities and nicely furnished especaily the bathroom. It's managed by the famous Japanese hotel chain "Okura" so you will see some touch of Japanese design and hospitality. The gym is the best... More

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Oregon
Top Contributor
59 reviews 59 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 10 April 2012

Stayed at the Hotel Okura for our sons birthday--had 6 rooms on different floors..at check in and again at check out the rooms were confused with names...but in any case it was a fun place to stay....Extral large rooms with modern furnishings, international TV ,and the bathrooms with everything..hot, cold moving hot air built in bidet at different angles and... More

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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 31 March 2012

I chose hotel Okura because of its newest and Japanese style. It did not disappoint me in both. Indeed it was better than I expected, perhaps because of the spacious deluxe room. The bathroom facilities are modern, the beds are comfy. My room is with a balcony, but lack of view. The outdoor swimming pool at lower floor is open... More

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Cascadia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 28 March 2012

I've stayed at the Okura in Tokyo and the now in Macau. Both are great. Clearly, Macau is different. It's super new, big, and plush. The rooms are big--but they still have those ever interesting Japanese toilets. Yes, heat, rinse, oscillate, dry--all in one touch! Free wifi. The hotel linked to the casino shared with the Banyan Tree and Galaxy--yet... More

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Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 18 March 2012
1
person found this review helpful

I went to this hotel for a short holiday during chinese new year. I expected it would be chaotic as it was a peak season. The check in was slow as other hotels in Macau. I would say there is NO service at all here. I booked my room and I paid more for the executive floor. Nothing was mentioned... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
21 March 2012

Dear Valued Guest, Thank you for taking time to share with us your experience in relation to your recent visit to Hotel Okura Macau at Galaxy Macau™. I regret to learn about your stay was affected by the check-in experience. All of your comment regarding the check-in handling as well as setup in Executive Lounge has been passed on to... More

Hong Kong
1 review
1 of 5 stars Reviewed 12 March 2012

Had stayed there from Friday night. I have emailed to the reservation about the late check-in and late check-out, they allow me to late check-out at 12:30noon...strange why not 12noon or 1pm...Service in general is good. But it may not worth to stay at the Executive Floor...not big things...but just enough to discourage my stay with Okura again...We have paid... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
21 March 2012

Dear Valued Guest, Thank you for taking time to share with us your comment in relation to your recent visit to Hotel Okura Macau at Galaxy Macau™. It comes to our upmost concern to learn about your stay was affected by the unfavorable experience upon check-in and your disappointment in terms of the presentation and arrangement in our Executive Lounge.... More

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Additional Information about Hotel Okura Macau

Avenida Marginal Flor de Lotus, Cotai, Macau, China
Price range (per night):* S$233 - 464

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