It has been 8 long months since our last visit but my partner and I will be returning to MLD for the 7th time next week and I can't wait! I simply don't understand some of the poor reviews on this site. The hotel itself is absolutely beautiful, constantly being cleaned and maintained - I think every time we have...
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Reviewed 24 August 2010
Reviewed 9 January 2011
It is depend on your luck...it either hit or miss, and depend on the season you 're going, if it's busy then you're out of luck.
We just went for the beach, and it is the best.
if you like seafood, Fresh shrimps, fresh fish, not the one frozen like here in canada ,the taste is different.
but be aware...
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We were there in April and this hotel leaves alot to be desired. Although it is "all inclusive", make sure you take lots of extra money for tips, as that is the only way you will get any kind of service, not only at the bar but even at the buffet??? The food was average. The specialty restaurants did not...
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have just returned from this complex having had the best experience possible.We were part of a party of fifteen.Having never been all inclusive before or to this area before i used trip advisor to get some idea of what to expect.I checked the bad reviews first and thought that many of these were so finicky i wandered what some people...
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Great hol at mld lobby brill drinks sevice good food good not ill with anything we had a lower room but try and get a top floor much better
Dear Claris butts from YORK,
Thanks a lot for your comments, we are extremely happy to have contributed to make your vacationsdreams come true.
Your comments and feedback means a lot to all of us .. and on behalf of the MLD team I would like to thank you for your visit.
Management.
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Just returned from a week long trip with a close friend and had a restful and enjoyable stay at the Melia las Dunas. The resort is huge, the staff very friendly and accommodating, and the beach stunning.
The only negatives were: food was hit and miss, some great meals, but some not so great ones. Most of the a la...
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Dear Valued Guest,
Thank you very much for your feedback. We always appreciate genuine comments and no doubt that you have been quite detailed in your overview.
We appreciate share your detailed experience with others and for your comments about our resort, food, and service.
We are looking forward to welcome you back in a near future.
Warm regards.
Management.
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Was there for a wedding two weeks ago. Food at the wedding was horrible, we had one server for 20 people and steak was so hard no one could chew it. Wedding official was about 1/2 hour late in arriving and meanwhile we were standing on the beach in the hot sun with five small children. After the 15 minute...
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Dear Linda262626
Warm greetings from melia Las Dunas and thanks a lot for your comments and feedback
We have been recognized by almost all our Trip Advisor followers, as one of the hotels with the best staff at Cayo Santa Maria. On behalf of MLD Family, we deeply apologize if your stay with us was not a perfect experience. It...
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Susan and I have been to MLD 5 times and are returning June 15. The people working at this resort are what make it a special place for us. Cubans are the most wonderful hosts and at MLD they shine. We have always been treated like friends and not just guests. Anyone can find something wrong with any resort if...
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Reviewed 14 December 2010
On behalf of MLD family, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff.
Our goal is to make our guests, repeat guests. I am glad that after 5 years, you visited the Melia Las Dunas.
Yanira ,Silvio,Ingrid, mikel and all our team will be...
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My wife and I spent two weeks (April 27-May 11) at Las Dunas. We have both been to Cuba on many occasions in the past--but this was the first time at this resort. Having read some of the critical reviews, I was not sure what to expect. However, I wrote ahead to the wonderful sales assistant at the hotel (Miriela...
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On behalf of Melia Las Dunas, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff.
Our goal is to make our guests, repeat guests. I am glad tha your are planing your next visit, y. I really appreciate your concise review and I am delighted...
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We were a group of 21 of us at Melia Las Dunas the week of April 27-May 4th for my wedding. First, I'll comment on the hotel and then on the wedding. I have only been to 3 other all-inclusive resorts (1 was the week after Melia Las Dunas at Melia Buenavista for our honeymoon), and I've also back-packed across...
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Dear valued guest
thank you very much for your comments and suggestions and also congratulations, good to know that we meet their demands in some areas but bad to know that we fail in others, which are already made serious changes to improve our services especially those you mention.
remember that the hotel has 900 rooms, and certain hours of...
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