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All 5 Jayapura hotels »

Swiss-Belhotel Papua

3.5 of 5
Pusat Bisnis Jayapura | Jl. Pasifik Permai, Jayapura 99112, Indonesia
Hotel amenities
Swiss-Belhotel Papua
Ranked #2 of 5 hotels in Jayapura
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    3
    5
    9
    0
    1
Date Rating
Surabaya, Jawa Timur, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 23 May 2012

Stay for a night in this hotel for a business travel. The room is good, especially if you stay at Deluxe type room. The view of Jayapura port you can see clearly from your room. Unfortunately, the reception service is lack. Check in need a long time and breakfast is simple.

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Groningen, The Netherlands
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 April 2012

a friend of mine warned me about traveling to Papua. this eastern-most province of Indonesia might be one of the less developed regions in this country. However I just thought that since I will be staying in swiss-belhotel, well, i wont have trouble. And I was wrong. 1) they had not changed my towel for 3 days in a row... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
18 April 2012

Dear Valued Partner Thank you for taking the time to write about our service during your stay. First of all, we would like to apologize for the inconvenience during your stay with us. We followed up immediately your comment about room service clear up issue with our F&B Manager and Housekeeping Manager. We will have better coordination in regard of... More

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11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 18 March 2012

From the moment we walked in, they were fabulous. Great breakfast buffet. Rooms were fine and had great AC. Welcome drinks hit the spot. LOVED IT! Internet was to slow and expensive but consider were you are and it is fine.

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
31 March 2012

Dear Valued Partner Thank you for taking the time to write about our service and facilities during your stay. It is always great to hear that our guests enjoyed their stay with us. We take into our consideration about our internet service. We look forward to welcoming you back to Swiss-belhotel Papua. In the next visit you may email me... More

London
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 February 2012

Undoubtedly the best hotel in this town replete of good hotels...but the staff communciations and service attitude leaves a lot to be desired. On our second stay there within a week the wheels really came off. On check-in they discovered they only had one non-smoking room left - we had booked two, as per our our previous stay. Instead of... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
24 February 2012

Dear Valued Partner Thank you for taking the time to write about our service and facilities during your stay. We followed up immediately your reservation issue and also about our reception attitude. We do apologize for your inconvenience about hamburger and early breakfast issue, we followed up with the F&B team already. Last thing I would like to apologize in... More

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 1 February 2012

A comfortable room is important when you travel in Papua for either business or recreation - the Swiss-Bel gives what you need in a simple way. Importantly - bathrooms are clean and attractive, and beds are good for sleeping. The hotel's location on the working port is interesting, although can be a bit noisy. There is a great pool, right... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
23 February 2012

Dear Valued Partner Thank you for taking the time to write about our service and facilities during your stay. It is always great to hear that our guests enjoy their stay at Swiss-belhotel Papua. We take into our consideration about internet service and the music disturbance from our function. We look forward to welcoming you back to Swiss-belhotel Papua. In... More

San Diego
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

This is definitely the best hotel in Jayapura and the surrounding towns. However it is at best a 3 Star hotel. The rooms are fine, the beds are comfortable and compared to the hotels in the vicinity the Swiss-Belhotel is quite clean. They really loose points in the way they handle problems. In past experiences with non functioning AC, dirty... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
23 February 2012

Dear Valued Partner Thank you for taking the time to give us feedback about the way our staff handling problems, food price and also about internet service. We are following up immediately by giving our staff the training needs related with handling problems. For food price actually we are in reasonable price compared with other hotels in Jayapura and for... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 January 2012

This is definitely the best hotel in Jayapura. The room was very nice and they got friendly staffs. Breakfast was great, varied foods with good taste. They also got a pool, which was a nice break after the super high temperature of the city. The room rate was pretty reasonable despite the higher prices in Papua compared to others. There... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
14 January 2012

Dear Valued Partner Thank you for taking the time to write about our service and facilities during your stay. It is always great to hear that our guests enjoy their stay at Swiss-belhotel Papua. We look forward to welcoming you back to Swiss-belhotel Papua. In the next visit you may email me at gmsbj@swiss-belhotel.com.So i will be gladly to welcome... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 January 2012

for the past two years, I have been traveling to Jayapura for work and always stayed at Swiss-Belhotel Jayapura. I love the location, the room, the bed, the shower and the breakfast! I always feel like home and definitely will recommend this hotel to anyone who travel to Jayapura Papua, for work or for holiday. The pool and gym are... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
20 January 2012

Dear Valued Partner, First of all, I was really pleased that you have enjoyed your stay at Swiss-belhotel Papua,. We thank you for your observations especially on our Gym and Breakfast experience. Please do let us know when you plan to come back to Papua. In the next visit you may email me at gmsbj@swiss-belhotel.com so i will be gladly... More

Orinda, California
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 17 October 2011
1
person found this review helpful

Very nice hotel especially after being in the interrior of the country. The room was very clean with modern features. Great AC because you are going to need it. The food was very good and they have a full bar. The have a small gym and a nice pool area. The staff were all very helpful. There are many small... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
2 November 2011

Dear Valued Partner, Thank you for your kind and positive feedback, really appreciated. Guest satisfaction are our main concern and we want to make sure that all our guest are happy during their stay with us. In the next visit you may email me at gmsbj@swiss-belhotel.com so I will be gladly to welcome you . Kind regards, Robby More

Ada, Ohio
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

In any other location, this hotel would be nothing to comment about. But in Papua it is an oasis of comfort. The rooms are comfortable, the view superb and the pool was a relief after the heat of Jayapura. The restaurant is excellent with a nice broad selection of local and western meals and has a stunning view across the... More

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General Manager Swiss-Belhotel Papua, General Manager at Swiss-Belhotel Papua, responded to this review
22 August 2011

Dear Valued Partner, First of all we would like to thank you for spending time in writing comments, we really appreciate it. And thank you for your satisfaction during stay with our hotel. Regarding your suggestion we will review it with my hotel team and actually we have free internet in our restaurant while you are able to have meal... More

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Additional Information about Swiss-Belhotel Papua

Pusat Bisnis Jayapura | Jl. Pasifik Permai, Jayapura 99112, Indonesia
Price range (per night):* S$147 - 210

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