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Swahili Beach Resort

Ukunda, Diani Beach 80401, Kenya
Hotel amenities
Swahili Beach Resort
Ranked #10 of 25 hotels in Diani Beach
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113 reviews from our community

    Trip type
Traveller rating
    59
    32
    8
    10
    4
Date Rating
London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 8 May 2013

First the good part; the rooms were very nice (size, furnishings, views). The hotel is beautiful, their pools are very nice and the views of the ocean are great. The spa is nice for a massage with views that look over the ocean. Unfortunately the service, experience, and management is awful. I recently stayed for 3 nights after being on... More

Was this review helpful? Yes 1
SwahiliBeach, General Manager at Swahili Beach Resort, responded to this review
15 May 2013

In reading Eric B's review our immediate concern, hence our research, apart from the reviewer's comments and accusations, is the fact that he chose to keep quiet when we have Guest Relations and duty management throughout the day. Management is visible and there to listen to comments and to take appropriate action as necessary. The reviewer says no one listened... More

Dar es Salaam, Dar es Salaam, Tanzania
1 review
4 of 5 stars Reviewed 29 April 2013

Three of us shared a triple for four days at this fabulous hotel. The hotel staff was helpful, warm and friendly. We had breakfast there every morning, they served a good spread though it was the same every day. The rooms were good and clean though I would suggest they do away with the soap, shampoo dispensers in the bathrooms... More

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Vienna, Austria
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 April 2013

We stayed there last August as family of 4 and it was one of our best hotel experiences ever; The hotel had just opened a couple of months before and praise goes to the architect; the cupolas of the reception hall and the pool bar, overlooking main pool and the Indian Ocean, offer a magnificent view (pictures on their webpage... More

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Zingem
2 reviews
4 of 5 stars Reviewed 23 April 2013

We had 2 great weeks in Kenya. Nice weather. End of the season they sad but it was about 30 degrees. Some times raining, but still warm. The trip was really nice. The hotel was good. Good service. In general good food - there was always Indian food. The menu was almost the same every day. The rooms are big,... More

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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 April 2013

We have just returned after 4 nights at the Swahili. The hotel setup is outstanding, the several pools being the highlight. The room was very good and clean. The animation team try very hard to entertain you and did a very good job. The best part is the food.. We are vegetarians, and after a very long time we didn't... More

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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 April 2013

We visited Swahili Beach several months ago and had a great time. The property is absolutely beautiful, the staff was friendly, and the food was good. The beach was definitely nothing to write home about. Our only concern was that the floors in the room, bathroom, veranda, the edges of the various pools are very slippery for everyone, particularly for... More

Was this review helpful? Yes 1
SwahiliBeach, General Manager at Swahili Beach Resort, responded to this review
13 April 2013

We have spent a great deal of time looking at and researching flooring finishes. In addition to looking at products that have a number of properties, one, of course, being non -slip we were always conscience of retaining the 'Swahili' architecture and feel. A product from Belgium has been under trial for a few weeks now and a few areas,... More

Kisumu, Kenya
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 April 2013

This was a real treat after nerve wrecking times during and after the elections. The pool was amazing, you could swim for ever and if tired settle on the pool bar. Expensive drinks, but it is a place to treat yourself once in a while. Not a place to stay too long, you would be overwhelmed with all the buffets... More

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See 2 more reviews by Alie892 for Diani Beach
Bruxelles
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 8 April 2013

Just recently returned from a 2-weeks stay at this great hotel (room #17 – 11.03.2013-25.03.2012). This was our second time at the Swahili Beach resort (last time, March 2012), and once again, we had an excellent time. The feeling of coming home hit us already at the entrance, upon arrival. Neville, one of the "askaris" (security guards) and Hussein, one... More

Was this review helpful? Yes 1
Glasgow UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 April 2013

Just returned from a week long stay at Swahili Beach at the end of March. This is the second time our family has stayed here (the last time being March 2012). The fabric of this hotel simply can't be faulted - the setting is perfect, the buildings are beautiful, the food is fabulous, the spa is sensational, and the rooms... More

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See 4 more reviews by sj101 for Diani Beach
SwahiliBeach, General Manager at Swahili Beach Resort, responded to this review
7 April 2013

What a detailed and positive review with some excellent observations. Thank you. Our concentration has been on the service aspect and whilst good progress has been made we still have lots to do. Nevertheless, we have completed the content for a new Guest Services Directory and will soon (I hope) find the right folder for it. The Indian/Swahili fusion restaurant... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 27 March 2013

While the setting is stunning, the service and food are really a big let down. My wife and I booked for 8 days but moved out after 2. A pity because our first impressions were good and the view was lovely. Then a comedy of errors all coming down to badly trained staff and an unwillingness to address our issues.... More

Was this review helpful? Yes 2
SwahiliBeach, General Manager at Swahili Beach Resort, responded to this review
1 April 2013

We are a little stumped with this one! In looking through our system for February we cannot find an eight night booking leaving after only two nights. We are certainly not being asked to make any kind of refund. We have looked at all the two night stays in February and cross referenced these against guest comments held by Guest... More

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Additional Information about Swahili Beach Resort

Address: Ukunda, Diani Beach 80401, Kenya
Region: Kenya > Coast Province > Diani Beach
Amenities:
Bar/Lounge Beach Fitness Centre Free Parking Children Activities Restaurant Suites Swimming Pool
Hotel Style:
Ranked #10 of 25 hotels in Diani Beach
Price range (per night): S$342 - 587
Reservation Options:
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Swahili Beach Resort
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