We have just spent a lovely Anniversary weekend at Fairlawns courtesy of a BuyaGift voucher from our daughter. From the time of booking by phone to our arrival at Reception - the welcome and professionalism of the staff was excellent. We had a lovely room and the chilled champagne was waiting alongside some delicious chocolates. Nothing was too much trouble...
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My wife and I stayed at Fairlawns on their Exclusive Stay and we both had a very enjoyable and relaxing time.
Being seasoned spa goers, Fairlawns sits very nicely within the range of places to visit. It is not just a hotel which boasts of having a spa, which turns out to be a pool, sauna and steam room; nor...
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My wife and I stayed here as a night away from the kids and were delighted with the hotel. Spacious, clean, well equipt rooms and the spa was a treat - steam rooms, sauna, pool and gym. Restaurant food was to a very high standard, an impressive wine list and very helpful staff.
Even though my husband and I only spent 1 night here for our first wedding anniversary, we had a fantastic time. Whoever is pulling the strings behind the scenes is driving their staff to excellence. The staff made a real fuss of you, and nothing was a problem. Service with a smile has a whole new meaning to me after...
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Thank you very much for your really kind review.
Its great to hear that you had such a nice short stay with us, and we hope that you can find the time to come and visit us again in the future - perhaps for more than one night?
We work hard to give every customer the personal service which you...
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Ok so my star rating vs my title seem odd but please let me explain!
We first visited this place 5 years ago and for some reason it stuck in our minds. The service, room, experience, spa etc was faultless. If I had reviewed then I would have given it a 5 star rating. However, this visit showed a few...
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Many thanks for your constructive and complimentary comments.
Many of your constructive comments relate to the facilities that we have needing a refresh. I am very sorry for any shortcomings that you may have felt. As you can see by many other reviews - we are spending a great deal of time and effort in both maintaining and improving the...
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Just had an overnight stay at this hotel and spa. everything about the stay was good, from the rooms to the food and the staff in the Spa, they really made us feel welcome.
It is lovely to hear that we made you feel comfortable and that you had a great stay. This is absolutely our one and only wish for all of our customers, as we know how precious time away can be.
We look forward to seeing you again
John Pette Jnr
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Just a short note to say that I was in Huddersfield on a business trip and on my way home after a long day decided to stay over at Fairlawns Hotel and Spa. Well it's been a few months since my last stay and I have to say again that I was not disappointed! The hotel was busy (Friday evening)...
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Reviewed 8 December 2011
Giving customers a greats nights rest is really important to us so its great to hear that you had a nice restful stop on your way home. Equally pleasing is that you had a great stay with us again, thank-you for sharing this with us (and others) we really appreciate it.
It is always a pleasure looking after you and...
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we have just returned from our second visit to the hotel and cannot praise enough i have stayed and eaten in some very expensive hotels all over the world through work and must say that fairlawns is above criticism the levels of service are exemplary i live a ten minute walk away and must use it more..a special mention for...
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Thank-you very much for your kind comments, it was a pleasure looking after you and we will look forward to seeing you at the hotel again soon. You can be sure that when that time comes - we will be working hard to maintain the standards you have been generous enough to praise us for. Perhaps next time the weather...
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My husband and I treated ourselves to a couple of nights at Fairlawns, chosen for my love of spas and having read all the positive reviews on here.
I have to say I thought the welcome we received was lacklustre, and the corridors are very scruffy. So not a fabulous start. However, the room made up for that. We upgraded...
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Thankyou very much for taking the time to offer some very much appreciated and welcome feedback.
We always take criticism personally, because as a family and as a team, we really care about our customers, our service and our property, and we are disappointed to hear that elements of your stay have let us down.
Criticism of the service at...
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We had an overnighter at this hotel as our ladies weekend away.
We are all very fussy about customer service and none of us could fault the fabulous staff here.
They seem happy to to help at all times and are efficient/friendly and so lovely - it made our stay really special.
Food is good and the restaurant was packed...
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WOW - Well many thanks indeed.
I must say it was a genuine pleasure looking after you all at the weekend and we are most gracious to receive your kind comments.
We pride ourselves on customer service and being flexible to customers requirements so we are really pleased that the stay, your dietary requirements and your rooms met up to...
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