We celebrated our 50th Wedding Anniversary at the hotel last weekend (May2012). There 18 guests including grandchildren. From the very first contact the events organisers listened to what we were asking for, and efficiently delivered the total package - to a high standard. The accommodation and food were first class. The staff made gave each guest their personal attention. Every...
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Thank you so much for your review. We are so pleased that you and your family enjoyed your stay and celebrated your 50th Wedding Anniversary at the hotel. It is lovely to receive such great feedback and the team will be delighted especially with your comments on the food and service levels. Many thanks and we hope to see you...
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We were married in December 2011 at our local church and then had organised to hold our reception at the Brands Hatch hotel. From the outset the team at Brands Hatch (Jane Williams in particular) were consistently professional and welcoming. They gave us the confidence throughout the preparation that all would go well. They were right! The team genuinely cared...
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Very many thanks for taking the time to post a review. We are so pleased your wedding went so well and that the day was amazing for you. I have taken the opportunity to share your comments with the team and in particular Jane & Bruce were very grateful for your comments on the organisation of the day. We would...
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Having stayed in other HandPicked Hotels, we were very excited about our stay at Brandshatch Place. You can hear the nearby race track which was a little disappointing and some investment in improved windows may aid the reduction in this noise; however, to be honest, we didn't find it too overwhelming.
During our stay we had two major issues; firstly...
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Haed a great two nights here recently, we where going to a wedding (Not at the hotel but near) the first night we had dinner and it was great. food was lovely and Kenny in the restaurant looked after us brilliantly, we got up early next day had a swim then headed for a late breakfast before going to our...
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Thank you for your review on Trip Advisor.
I was pleased to read that you had an enjoyable two night stay with us and that you singled out Kenny for a special mention. I will certainly convey these kind words along with your compliments for the food to Carl our new head chef.
I look forward to welcoming you back...
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My boyfriend and I booked a night away at Brandhatch via SecretEscapes. From the website it looked fabulous and we thought we were getting an excellent deal of dinner in the 2 AA rosette resturant and breakfast the next morning... this was not the case!
Upon first arriving at the hotel we were very pleasantly surprised; the staff were friendly,...
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Thank you for taking the time to post your review on Trip Advisor, and even more so for taking the time to speak with us following your recent stay. I am sorry that certain standards fell short on this particular occasion, we aim to exceed our guests' expectations and I am truly sorry that on this occasion this was not...
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We stopped off on the way to Brugges from Wales - directions on the web were not acurate so difficult to find
The hotel had no atmosphere, a large glass of wine was £13.95 !!!!
Evening meal and breakfast was very good
The double bed was a split bed and one section was soft the other hard
Room was ok...
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Thank you very much for your recent stay and for posting your review on Tripadvisor with your constructive comments. I am pleased that you enjoyed your evening meal and that you thought the breakfast was very good. I am sorry however that you felt that the bed was uneven and the bedroom was a bit tired, we do have a...
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We stayed here to celebrate my husband's birthday. The hotel has extensive grounds and a wonderful spa and facilities attached to it. We arrived at the hotel early but spent a very relaxing time in the lounge area prior to our room being ready. We were upgraded to an Executive Room free of charge and the room was absolutely beautiful....
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Thank you for taking the time to post a review on Trip Advisor; it is really appreciated. I was delighted to read that you had such a wonderful experience and enjoyable stay with us to celebrate your husbands birthday. I have passed on your very kind comments to my colleagues, in particular to Ernest and Andy from the food and...
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Please find below, a copy of a letter that I have sent to the above-named hotel after a one-night stay.
I hope that your readers may find it useful when considering this hotel.
Mr & Mrs Cross
1 Bombay Street
Bermondsey
London
SE16 3UX
Date: 26th April 2012
My husband and I were so looking forward to are staying at...
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Dear Mrs Cross,
Thank you for taking the time to put in writing your comments following your recent stay at Brandshatch Place Hotel & Spa, and please accept my personal and sincere apologies for your disappointing experience with us. I am sorry that certain standards fell short on this particular occasion, we always endeavour to exceed our guests' expectations and...
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Would recommend this hotel for a weekend in Kent, close to many NT properties. food excellent, and staff amazing. thank you
Thank you for taking the time and trouble to post a review, and for your recommendation. I was delighted to read that you enjoyed a great weekend break away with us. With many National Trust properties not too far away we really do feel that this is a great place to stay when you are looking to experience and explore...
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We picked this hotel as it was recommended my a friend of ours. Me my mum and dad stayed there and our first impression was that it has beautiful grounds. The spa was lovely, and quite reasonably priced the pool was relaxing as well as peaceful. The rooms were a good size with comfy beds! The staff were very kind...
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Thank you for taking the time and trouble to post a review, it is really appreciated. I was delighted to read that you enjoyed your stay with us and had a 'great break', and that you would recommend Brandshatch Place Hotel & Spa to others. We hope that we can look forward to welcoming you back in the very near...
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