Dear Guest, Thank you for taking the time to post a review on TripAdvisor. I appreciate your excellent comments regarding our spacious, well-equipped suites and our awesome location! Although our Traditional Suites are still a great value, the majority of our guests do prefer our Premiere Suites. Each and every suite is inspected prior to a guest’s stay and I am certainly disappointed that you found the carpeting in your suite unclean. In future, please do call our Switchboard if there is anything we can do to make your stay more enjoyable (extra cleaning, pool towels, instructions for washer/dryer, etc.) as we are at your service. Our indoor pool is easily accessible, well depicted on signage and is one hallway length away from the elevator on that floor. I will be following up with the appropriate Team Members regarding the lack of towels available for your group as this is certainly not a Les Suites’ standard. The Hotel does contract a security firm to do rounds to ensure our property is safe for all guests, even those who have imbibed a little too much. These guests are escorted to their suites as soon as possible to ensure their health and safety. Once again, thank you for your review and I do hope to host you again in future! Sincerely, Chris Pierce General Manager Ottawa Tourism’s Star Property of the Year