Thank you for providing your feedback regarding our resort. We are proud of our 3.5 star rating and apologise for the issues you experienced during your stay. Thorough inspections where conducted of all rooms prior to arrival for the Bruce Springsteen concert and I am happy to report all remotes were present in rooms prior to guests arrival. Rooms where thoroughly cleaned to our highest standards, having received in higher than 80% for AAA for cleanliness at our resort I do dispute this comment. A quick call to reception could have rectified what appears to be an upsetting situation for you. In terms of increasing our prices, we were in line with others in the area and still very comparable for the package that was provided to you. Thorough research is conducted to determine a price during concert weekend and we have priced our accommodation given its extremely close proximity to the venues these take place. $200 a night on a concert weekend would have you staying in Maitland some 30km away during that period.