Good morning and thank you for posting your reveiw on trip advisor We believe that it is not hard to be nice to people and by doing so makes them feel at home. All reviews we receive are much appreciated as it helps us to improve our business. As far as I know the 10am checkout time has always been that way........it is just a room turnaround thing and in a smaller property like ours is a must. We, and I am sure other property's do as well, will provide a later checkout if required by advising our cleaning staff to do that room last. Usually that gives you a bit extra time to checkout at no charge. Just ask to see if that option is available.As I said we are usually able to accommdate that request if asked. Thank you again for posting your reveiw and we trust you enjoyed your stay in Bundaberg. Tom and Glenda Dunphy