Dear Mmbow, Thank you for your somewhat belated review of your stay here at Mantra Zanzibar. Unfortunately due to the annonymous nature of TripAdvisor reviews I'm unable to verify from your details the specifics of your booking, and we have no correspondence on file which matches the scanario you have described. We welcome all feedback so if you wish to discuss your review in more detail and provide some details so we may investigate your concerns please do not hesitate to contact me. Kind Regards, Jackson Emblin General Manager Mantra Zanzibar