We are sorry that the size of the rental unit did not meet with your expectations. We have many guests who rent this size unit who find it very comfortable and return year after year. We do apologize for the discomfort and inconvenience of the futon. We have recently been experiencing problems with our futons and have been replacing them. The staff member was not mad at you, she was just wondering why you went through all the trouble of removing the futon when you had already been upgraded from the standard cabin you were in to a premium cabin at no additional charge? Pine Mountain Lakes is a nice area, but we hope that you will give us another try.