Hi,
I was hoping if someone can answer my questions?
I had a trip today:
EDI/LHR flight was delayed and landed 1hr and 3 mins late...I managed to haul it to my connecting flight and got comfortable in WTP!
Now the flight was delayed due to a fuel spillage due to the weather? Not sure what happened there..we sat for around an hour before they decided to get another aircraft to continue the journey at 9.05pm.. We went out got a £5 refreshment voucher and sat for around an hour and got a notification that the flight was changing to an overnight..and will not depart until 1300 on the 6th of May.
BA have been pretty good at keeping us updated, provided vouchers for a hotel for the night, meal vouchers for dinner and breakfast and shuttle vouchers.
The letter provided advises due to technical faults...what I want to know is should I be claiming my travel insurance or the EU compensation..they did provide a leaflet in relation to this but wouldn't confirm which would apply...is it a delay or cancellation?
Thanks for any help anyone can provide! :)