We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
S$450
Fully refundable before Wed, 27 Mar
S$447
Fully refundable before Thu, 28 Mar
Breakfast included
Hotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,118)
Filter reviews
2,118 results
Traveller rating
1,109
610
204
100
95
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,109
610
204
100
95
Show reviews that mention
All reviews tulia spa coco bar lido restaurant seafood restaurant kids club beach bar the white sands entertainment team quiet pool sea view guest relations indian ocean main restaurant breakfast and dinner jet ski sea front palm trees
Selected filters
Filter
Updating list...
1,190 - 1,195 of 2,118 reviews
Reviewed 16 December 2014

Horrible. Unkempt rooms and dirty linen. First room I got had the previous guest's inner wear and dirty towels. Shower wasn't working and bathtubs were grossly dirty. Would only recommend a stay here as a last option.

Date of stay: December 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank 151marvink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj V, General Manager at Sarova Whitesands Beach Resort And Spa, responded to this reviewResponded 19 December 2014

Dear Guest,

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

Kindly accept our sincere apologies for the dirty and unkempt room you encountered upon checi-in. We take our guest experience and feedback very seriously and thank you most sincerely for highlighting this.

We would like to reassure you that we have taken steps to ensure that this will not recur and will be conducting staff training for the team to ensure they deliver the best to all our guests.
Kindly accept our sincere apologies.

Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2014

I'd heard so much about this place, it is truly legendary. I was skeptical that it could live up to the high expectations I'd developed. On the strength of the professional yet friendly staff, the well maintained grounds, gardens, and pools, the clean, well-appointed rooms, amenities, location, fine cuisine, white sand beach, entertainment and attention to details, I was not disappointed. I entertained my in-laws there, who were equally impressed. It's the real deal! I'll be back in 2015.

Room tip: The room I had faced the Ocean, which I thought was very nice.
Date of stay: June 2014
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank W8103SOdaves
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj V, General Manager at Sarova Whitesands Beach Resort And Spa, responded to this reviewResponded 19 December 2014

Dear Guest,

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

We have taken note that you enjoyed your stay and the entire team is excited to have been part of this experience. We are glad that you enjoyed our services and facilities across the hotel.
Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2014

a great place to spend a holiday with family, and children, ideally located on the indian ocean,with attractions for all age groups, from toddlers to grand parents, excellent staff, good food, great entertainment,well maintained beach front, the right place for a relaxed holiday.

Room tip: rooms facing the sea front are the best choice.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Service
Thank JerryIndia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj V, General Manager at Sarova Whitesands Beach Resort And Spa, responded to this reviewResponded 19 December 2014

Dear Guest,

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

We have taken note that you enjoyed your stay and the entire team is excited to have been part of this experience. We are glad that you enjoyed our services and facilities across the hotel.
Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2014

I returned to whitesands after many years, just for an overnight stay. Still a lovely hotel, with nice layout for holiday relaxation and conferences. The service is good and the staff quite helpful. This time I arrived late in the night and had to leave early for meetings -- the check in and out process could be more efficient.

I was quite disappointed by the room service staff insisting that I should take the late night buffet for dinner, which turned out to have limited food choices - not necessarily the choices a guest may want late in the night. I was allocated a very big room with two double beds and what seemed like a dump of furniture. The room was not properly cleaned - the floors were dusty. I politely inquired whether there was no better room and the check-in lady casually told me that they were very busy. But at least the room was in a quiet location and I had good sleep.

Overall, a good holiday facility tuned to mass market conferences and families. I will return one day with the family. Because of the size of the facility and the many conference guests, you must seek attention of the waiters for service.

Room tip: For a business traveller, ask for far off rooms: they will be quieter, away from loud music/entertainment at night.
Date of stay: December 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank MugasaM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2014

Stayed for 5 nights starting on the 24th Nov 2014 with my brother and wife. I was there last year also and hence came back as i enjoyed the staff and the hotel layout very much. First of all a big thank you to the entertainment team for putting up great events throughout the day and becoming good friends with us especially Crazy-David and Kevin who really made our stay outstanding. keep up the amazing work boys and no doubt i shall be returning in a year for an even longer period with more friends and family. Crazy-David you're full of talent and Kevin your company was appreciated. in fact all the boys and girls in their team are so amazing. they indeed made our stay entertaining and amusing!
The tulia spa girls are amazing. they are very talented and do such an amazing job. even last year i was impressed and so i couldn't help but to return to them this year especially after how well Grace Ogolla looked after us last year and made us return this year. We missed you this time as you were on vacation but you're doing such an amazing job. also a big thank you to the tulia girls Freeda, Getrud and Grace for the amazing services.
The buffet food was not bad but then again I'm comparing things to when i was visiting mombasa in the 90's and i think there is room for improvement. the food levels are not the best but are satisfactory. I did not enjoy the sea food as much this year for some reason but I'm sure it was just bad timing. the service though at the pool bar and sea food place was amazing. John at the pool bar area was outstanding and there was a trainee i think called tom who was also very good. Doreen who also we met first there and then later on in our last night at the italian restaurant was incredibly amazing and super nice to us. her service standards are high class and she is so professional. Redempta at the bar near italian restaurant is also so amazing and made our stay special. she did the same last year with us and we never forgot how good she is. hope we see you again when we come back next year.
The Cocos bar crew were all very good also especially Benjamin who made our stay so pleasant and incredible. he is very good with customers and professional at the same time. always friendly and helpful. we will indeed miss him and his service so much.
ok, that said heres the bad part where i hope things improve,. The water sport section in whitesands is way over priced compared to many out there and i had to always go and seek other hotel services. the staff there are friendly but it seems the business is being greedy and should really compare themselves to the other water sport services around.
anyways, a big thank you to white sands and see you soon again. merry xmas to all the staff and happy new year in advance.

regards from geneva,
Mr. Faraz Sheikh and Family.

Date of stay: November 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank farazs2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews