My family (two seniors and two young adults, in two rooms) stayed 4 nights in February. As the hotel, like everything in Tokyo, is very expensive, it was particularly advantageous to be able to "pay" with Hilton Hhonors points.
The rooms are spacious and well designed, with huge comfortable bathrooms. On the city view side, much of the view is blocked by neighboring buildings, but there are still impressive vistas to each side.
The service was uniformly friendly and helpful. In particular, one concierge (Mr. Abe) tailored dining recommendations to our needs, and found us several great restaurants, including a place where we had the best sushi of our well-traveled lives. We would never have found it without his help, as it was on the sixth floor of a building on a side street of the Ginza, with only a small street sign in Japanese. The only bad advice we received was to go to a local Singaporean restaurant -- it wasn't very good, but we should have known better!
The bus to the airport left directly from the hotel, and like everything in Japan, ran on time even at rush hour.

We arrived early one morning and departed the following afternoon with the hope of recovering from a 14 hour flight before heading off on another 6 hour flight to our final destination. This place really fit the bill. We caught the Friendly Limo Bus from Narita that took us directly to the Conrad. No changing at train or subway stations - a welcome relief when one is jet lagged. After a short wait we were escorted to a stylish, spacious room with a wonderful bathroom. We had Diamond access to the Executive Lounge which we used frequently. The views from the Lounge were great and the food and drink offerings were enjoyable and innovative. We'd seen the sights of Tokyo on previous trips so we spent the afternoon at the Hama-rikyu Garden. We loved it. I was a cold, sunny day and the free "communicator" device told us the whole history of the area. It was a perfect way to keep us interested and awake. Drinks and food in the Lounge were enough for us in the evening before finally hitting the super comfortable bed.
My only wish would be that there would be more English offered on the TV. Not much so bring your Kindle or book.
Been to a lot of elegant hotels and this is one of the top ones in our opinion.

I stayed at this hotel several times found this hotel perfect for both business and pleasure. The room size are among one of the biggest standard room in Tokyo and the location is located in the shiodome area, which is good if you want to visit Tsukiji market (about 15-20 mins by foot) or visiting Odaiba, Ginza area. The room itself is gorgeous. The interior are tastefully designed and functional. Although the hotel opened for years, the rooms and lobby areas are still very well maintained.

The pool and the spa area is definitely not to be missed. The staff speaks very good English. The garden view rooms are worth the premium. Even if you are not getting the garden view room, the lobby offering stunning views of Tokyo Bay anytime of the day.

I was somewhat disappointed they changed toiletries from Custom made Shiseido brand into Acca Kappa Made in China stuff. Besides that, Everything is still as good as before.

I did extensive reviews of 5-star hotels in the Minato/Roppongi area in Tokyo before I ultimately decided on Conrad Tokyo. On our way there I noticed it's close proximity to the subway and Shiodome train station which makes the location of the hotel excellent. The hotel is amazing, with more services than I could possibly name in this review. Upon entering I had a bellhop help me with my luggage to the 28th floor to check in. A different bellhop was then assigned to escort me to my room but my only gripe is that I had a hard time understanding his English and his explanation of the services the hotel offers. I assume English is not his first language and he looked of middle eastern descent, nevertheless it was no bid deal.

The room was very spacious and luxurious. I had an amazing view of Tokyo Bay and it was wonderful. Room service or any questions I had was always one call away. The staff was incredibly polite and courteous throughout my 3 day stay at the hotel. For breakfast we went to a restaurant serving Hawaiian dishes at the Shidome city center. This hotel is everything one could ask for in regards to luxury and modern entertainment. I'll definitely be staying at this hotel again and I highly recommend it.