This review is a little one sided due to the circumstances of our stay. Hilton diamond members blowing out points to stay a week in Tokyo. 37th Floor Executive level, complimentary breakfast, afternoon tea (that we never made), light evening snacks and cocktails in the executive lounge, and full use of the Pool/Spa area. My wife had stayed here previously for work and we returned for our recently completed vacation. Any concern about the location from some reviews were completely erased upon our arrival. The hotel is directly above the Shiodome Subway Oedo line and is located a ten minute walk from the Shimbashi railway station that with a JR Pass or without gives you easy access to a large amount of the city.
Across the street is the beautiful Hamarikyu Gardens that is the stopping point for a half an hour water taxi to Asakusa, the Tsukiji Fish Market is a ten minute walk for the freshest Sushi breakfast you will ever experience and Ginza area is maybe fifteen minutes walk at most. I suppose it all depends on your comfort level with using the most incredible transportation system imaginable. It was quite easy to figure out and easier if you spend a little money and rent a portable Wi-fi device from the airport. It cost us about $15 per day and allowed us unlimited wireless that we used for Google Maps on our Iphones whenever we were feeling a little lost. Our room and its city view was beautiful with a very large bedroom, bathroom with walk in shower and large tub and electronically controlled everything. The best part of our experience was the service. Everyone that works at this hotel went out of their way to be incredibly nice and helpful from the people who worked at the Front Desk when we arrived in shorts and t-shirts with my large back pack and assorted travel bags. Were we slightly under dressed compared to the mostly business clientele......yes. Did anyone treat us any differently.....nope. Yes, this was before they knew we were diamond members. It actually started with the valet gentleman in first floor lobby. The people who worked in every department treated us the same regardless of our dress, either casual for a day out exploring or dressed up for a night out. A little surprised to read the reviews about dress code but we did not use the main restaurants while we were there except for the executive lounge and did so every morning and a few evenings in various attire from shorts, to jeans to dress clothes. The people that we have to thank the most for this experience are the two women that helped us at the concierge desk during our week stay from August 14th-21st. I really wished that I had taken the time to write down their names to send a properly titled thank you but we hope that the management will be able to figure out who was working during that week. From restaurant and bar recommendations, reservations and directions throughout Tokyo, water taxi schedules, and recommending catching the Bus back to the airport instead of the Narita express when we were loaded up with additional bags headed home. They were exceptional. The Pièce de résistance was taking care of our dinner reservations for our two day trip to Kyoto at Ryotei Kikunoi. We cannot wait until our travels take us back to Tokyo so we can once again enjoy this hotel.
We loved waking up everyday to the view of the city. The bay view was outstanding from the lobby ba...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 August 2012
Delighted to read your fabulous comments.
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Great to hear that you thoroughly enjoyed the magnificent view overlooking the Tokyo Bay, our guest room, the Executive Lounge facilities.
Yes, we have great access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo.
We are very excited to hear that you had such a wonderful stay with us.
Thank you so much for kind words for our team, who really appreciate your comments.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC