Very nice hotel, located at only few minutes from the train station of Shibuya. Wonderful view of Tokyo from the rooms. Excellent room service, very clean, with rooms quite large. The rate of the room is acceptable. The personnel is very kind, specially at the reception desk. Breakfast is very good and with a great choice of food. Service of the Limousine bus to the airport.

Good solid reliable, few queues on checkin/out, breaksfast fine, room fine, staff quite good. Shower ok, bed a bit hard but again fine, room clean, nice view from room.
It is about a hundred metres from Shibuya station and about 200m from the crossing.
Somehow in here you feel like just another of the one of the million guests they've had in this big hotel this year. Feels a bit factory even though everything is fine. They always feel just a bit behind the eightball. For example breksfast is in a massive area with really high ceiling like a big noisy barn, decor not inspiring but low maintenance and you need to wait while the omelette guy does the 3 omelettes before you. There's nothing excellent about it, you just feel like a number.
I stayed at the Hilton Shinjuku and that's a an example of a crew that's got their act together in terms of service.
But again there's nothing wrong with the Cerulean.

We stayed at this business hotel for a leisure trip to Tokyo. It is conveniently located in Shibuya, next to Shibuya Station, so you can take the Narita Express all the way into Shibuya Station and then walk to the hotel if you wish. If not, it is less than 5min by taxi.

The hotel itself is comfortable and well maintained. We opted for one of the up-graded rooms with a king bed, which had a lovely view over tokyo. The bathroom was large and well-appointed, with a large shower and bath.

The reason why I gave this hotel a 3* and not a 4* was because of the lack of certain amenities you would expect in a hotel of its class as well as the inability of the staff to give accurate directions. This is in comparison to other hotels we have stayed at in Tokyo.

There is no complimentary WI-FI for hotel guests, even in the lobby / reception areas. This is also the first hotel I have ever stayed in that does not provide complimentary tea/coffee in the rooms. It is available, but please do be aware that a teabag is charged at about 400 yen / US$ 5. I thought that was rather bold of them considering the room rates they charge. Also, although the hotel has a pool and gym facilities, it is not complimentary for all hotel guests - only those on the executive floors, otherwise, there is a fee.

The biggest let down for us was the inability for the staff to provide accurate directions to restaurants etc. The address system in Tokyo is notoriously difficult so we can understand small inaccuracies. However, they were not able to accurately direct us to the New South Entrance of the Shibuya Station, which is about 150m from the hotel. This entrance provides direct access to the platform for the Narita Express train. They conveniently omited to tell us that this entrance exist, instead tried to send us on a round-about route through the main station, even though it is clearly marked out on the map of the station they provided us. When asked about this entrance, they recommended that we take a 5 min US$10 taxi ride to the station. Anyway, we did not have much luggage, so we took a chance and seached for the entrance ourselves. For those interested, you go up the staires on your right just as you pass under the train tracks straight up from the hotel, and it is 50m down the road there. It is incomprehensible that the hotel is not able to provide directions for such an easy route to a station that I am sure 80% of their hotel guests would use.

Our main impression is that the Cerulean is mainly interested in business clientele and not the leisure traveller, which is a pity, as it's great location would suit both.

Sometimes when we make a choice to splash out on luxury we come away feeling a little disappointed by the way the staff looks down it's collective nose at you once they realise it's a once in a lifetime treat and in their eyes you don't really belong there!

Not so the Cerulean Tower Hotel in Tokyo, there everyone is treated as if they were the most important person in the world and the courtesy and good manners with which every member of staff carries out their duties is second to none. From the moment you enter the large reception area and are greeted by liveried Bell Boys and Girls who whisk your luggage away to your room and the reception staff who bow as you approach the desk, you realise you have entered the world of Japanese service which is unrivalled anywhere else in the world. The rooms are all modern with large bathrooms, each having both a bath and double shower cubicle, the bed linen is thick and ironed until it's as smooth as glass and the rooms are kept spotlessly clean.
The food at breakfast is incredible with traditional English beakfast competing with Japanese specialities and also fresh croisant and other French pastries. For the healthier resident there is also an abundance of fresh fruit and freshly squeezed juices.
The hotel has a large gym area with a good selection of machines to use as well as a good sized swimming pool, all on the 3rd floor.
Shibuya, where the hotel is sited, is a bustling area with lot's of shops and bars playing cool jazz whilst serving steaming bowls of Udon noodles, it's a young hip area and a great place to start your holiday in Japan. I recommend it as i know you will not be disappointed.