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Keio Plaza Hotel Tokyo: Guest Reviews

4.0 of 5
2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
Hotel amenities
Keio Plaza Hotel Tokyo
Ranked #9 of 67 hotels in Shinjuku
4.0 of 5 stars 755 Reviews
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755 reviews from our community

Traveller rating
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Families
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Couples
223
 
Solo
74
 
Business
141
 
What travellers say
  • Convenience store(17)
  • Great view(15)
  • Train station(12)
  • Very good(12)
  • Premier rooms(12)
Date Rating
Vancouver BC Canada
Top Contributor
61 reviews 61 reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
“A good choice”
4 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

We've stayed at the Keio Plaza on four trips to Japan. The room are generally very large. The views can be outstanding. The staff are very helpful and most speak English, at least somewhat.

Shinjuku is a pretty good base. The station is the busiest in the world, so you might want to try to avoid ruh hour to catch a train - especially if you have bags.

There isn't much right by the hotel, but there are restaurants and shops just a few blocks away.

I'd recommend staying here if you're after a good, affordable hotel.

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“Decent and spacious hotel”
4 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

This hotel is located quite near to the JR Line and the Odedo line is just besides it. So it is easy to move around in Shinjuku area and to other parts of Tokyo. The hotel room is spacious by Tokyo standard and is really true value for money.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“A large hotel, but a nice hotel”
4 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

We stayed at the Keio Plaza for five nights in October. It's about a 10 minute walk from Shinjuku station, and opposite the Tokyo Metropolitan building (which, incidentally, you should pop up if you get a chance – it’s free, and has amazing panoramic views over the city). Leaving the hotel, one direction takes you to and through the Shinjuku shops, whilst the other takes you... nowhere in particular. This means you’ll get to know the route from the hotel to the station very well, as you have to take it to get anywhere.

We didn’t have breakfast included in the rate, but – Tokyo being Tokyo – there are several (probably several dozen) coffee shops nearby. The hotel has a number of restaurants, all expensive, none hugely inspiring (although it does have a branch of the excellent Kyubey sushi restaurant – but we’d recommend going to the original in Ginza for the true experience).

As a hotel it was perfectly fine for our purposes, though it's absolutely huge and without much character. The main reception is rather grand, with glittering chandeliers and polished marble, if that’s your thing. While it was clear the room had fairly recently had an update (and was huge by Japanese standards, and included free wi-fi), this had not extended to the bathroom which felt a bit shabby.

Overall though, a good hotel for a good price.

Room Tip: Due to the building being 'long and thin', your room will *either* be at the back, and face...
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juazeiro do Norte
Senior Contributor
36 reviews 36 reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Location, luxury and service”
3 of 5 stars Reviewed 15 January 2012

You walk right out of Shinjuku station`s western exit through the covered sidewalk and right there is the hotel. 47 floors worth of it. Find the hidden elevators on the lobby floor and get up to the 47th floor to see the skyline. Many restaurants available in the hotel, but we chose little restaurants outside. Also go to sizzler when you get tired of tempura. It is a nice change. This is the first hotel I've ever seen where the handicap room has a height adjustable bed. You can raise it, raise just the feet or just the head. Wonderful. Spacious room with two beds. VERY small bathroom with impossible to use sink. The whole time I was there I used the first floor HUGE accessible bathroom for everything except showers. Once again, no roll-in showers. I brought a portable bathtub lift.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Snohomish
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“My favorite hotel in Tokyo”
5 of 5 stars Reviewed 14 January 2012

This place is convenient, the rooms are large, and the staff is fantastic.

  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Keio Plaza Hotel Tokyo

  • Keio Plaza Shinjuku
  • Keio Plaza Hotel
Address: 2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
Price range (per night):* S$280 - 493

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