Stayed for 4 nights and enjoyed our stay once we decided to ignore that the advertised features aren't what you get. The biggest flaw is that the hotel did not deliver what they promote. Pick up from the airport in an old mini van (names handwritten on a piece of paper, no iPad as stated in their correspondence, hence no paperless check-in) with serious transmission issues making noises that one wondered if we ever make it up the hill. We came in early and the really helpful and friendly staff offered us a holding room until our own room was ready for us. The holding room was unfortunately so smelly that we sat most of the 2.5 hrs on the balcony. Once the room was ready we got a Wow room which is absolutely ok as that was what we booked but... please update your website because there it was written (and is still) that so far every guest received an upgrade to a cozy suite. The room itself is spacious. Drawbacks here were a really bouncy king size mattress, no chance to move without letting the other person feel each move at night and a refrigerator that we had to turn off during night due to the noise this thingy made. (not a regular hotel fridge but a normal small household fridge that should have no business in the same room where a bed is standing). The fact that they just opened in November suggests that they are brand new. They might be a new hotel but the buildings and rooms are not, they have seen years rather than months. The rooms do not have a PC, they have a media center which is ok for internet access. I needed MS Office, Open Office, whatever as even during holidays sometimes business crosses your path. I should have brought my Laptop which I did not because "Yes all our rooms come with a PC". There are many movies stored in the media center but the hotel management should think twice if it's a smart move to promote them as they do . They really should consider to respect other parties intellectual property instead of using it to their own advantage. Finally, the daily room make up was not consistent, consumable items were not refilled in a way you expect it from a 5 star hotel. So far, so good (or not)...

The good: The staff was really helpful and worked hard to make all guests happy. Nothing to complain about at all incl. all reception, restaurant and fitness room staff. All of them were around with smiles all day long and that gave the whole stay a very positive touch. The breakfast was good, we've got worse in other 5 star hotels. The fitness room was brilliant, the pool above average. We liked the location as we were looking for something quiet and remote and this was exactly what we got. The views to the sea and Ko Phangan are magnificent. All in all we enjoyed our stay but we needed to adjust our expectations on day one. If you are really looking for a 5 star experience with the kind of consistent quality bigger intl. hotels offer then this is not the place for you to go. If you can accept the smaller issues in life you might have a place where you can spend some wonderful days. They really should keep a lower profile on their website and impress the guests with the qualities they really have.

I would just like to thank everybody at the hotel for such a great holiday, and making me, my partner and my friends soo welcome! Thanks to woody and especially Armani ( one of the managers)one of the nicest people we meet in Thailand. This hotel has everything you need.the best view in koh Samui with one of the best infinity pools I have ever been in, I don't say this lightly as I have stayed in many great hotels including the 7 star Dubai , and this hotel beat all of them for me. The staff are so helpful , polite and relaxed in a professional manner .the rooms even the standard rooms are beautiful .they always try to upgrade you if the hotel is not full free of charge and every room has breath taking views. It is only 10 mins away from the main area but wonderfully quite up on the hillside.this hotel has to be the best value for what you get on the island, if it was called the four seasons it would be 4 times the price for the same service, as it is quite new the prices are very good I'm sure when they become more established the prices will go up , so I would get there as soon as possible. Hope to see everybody again in a couple of months when we come back. Thanks again Armani you were amazing !

Amazing hotel!! Got a very good deal, brand new hotel although the location is a little bit secluded and it is quite far away from the beach (you cant walk to the beach, it is on top of the mountain). Would be perfect for anyone who wants some private time. A little bit hard to go anywhere, although the hotel do provide regular bus transfer to Fishermen Village and Chaweng Beach. Be mindful tho, you MUST BOOK in advance or you will be left behind (it happened to us). We booked the bus to go to Fishermen Village but didnt realize that we had to also book for the return trip, we waited for 30 mins just to realise that the bus didn't come (and it was the last scheduled return bus), so we had to go back by private taxi (cost us about B300). Despite this, we really really enjoyed our time in the hotel. The staffs were very friendly and helpful (I was sick, the staffs didn't mind taking my boyfriend to go to a pharmacy to get some medicine despite the late hours), the food were great, the pool was amazing. And also, the room was hugeeee ( we stayed in the love suite)! We would come back!

We have been here for 4 days and have almost another week to go. If you are hesitating (even after after all the good reviews) JUST DO IT - you will love it. It is 5* but with a little quirkiness which makes it a bit different. The staff are soooooo friendly & helpful - anything to make your stay a good one. When we checked in, we were taken by buggy to a Wow room right at the top of the complex. Yes, the view & the room were truly WOW but it was too steep for my husband as he has recently had hip surgery. We asked to move and were upgraded to a Cozy room right by the pool - an even more amazing room (actually more like an apartment as it has 2 bedrooms a lounge & a huge bathroom.) All this was done with a smile! One day I hope to be able to come back & have a Love room with a jaccuzzi bath on the balcony - then I will know I have truly made it!
The breakfasts are wonderful but if there was any complaint at all, it is that we did not enjoy our evening meal very much & felt it was over-priced. However having said that, it was a one off experience & we will give it another chance.
We have hired a scooter to get around as the hotel is up a steep incline & too far to walk for restaurants etc. It is only about six pounds a day from the hotel. Taxis cost six pound each way into town.
There are a restricted number of sun-beds around the pool but I am told that more are being delivered today & actually it isn't much of a problem as there are plenty of places to sit.
In conclusion: Thoroughly recommend if you want a chill out holiday - the staff are the best.