From the moment we arrived , until we left, the staff were fantastic. The food in the restaurant was amazing. We tried different dishes each day, each one as good as the last. We stayed in a beach bungalow, which although small was very comfortable and in an ideal position (room 5) Loved the resort and will definately go back some day. Thank you for a wonderfull experience, and a very relaxing time.

Our stay to Zazen was magical, the perfect place to relax, enjoy and eat good food (the breakfast in just fantastic!). The restaurant is excellent and has a stunning view on the sea. The staff will make everything they can to make you feel happy. Even if it doesn't look "child friendly" but more romantic place, our children were welcome and felt immediatly comfortable. They had fun feeding the fish, playing in the (amazing) garden or on the beach. We loved the decoration of the room, the bathroom and every little details that make a difference.
The beach is definitely not the best in Thailand (the sea is not so clear) but this was not really annoying. We didn't try the spa but the massage on the beach were really good and far cheaper.
We look forward to our next stay there!

I had quite a mixed 4 night stay...and I would have erred on the positive side with a 'very good' rating had it not been for the situation I experienced at check-out. First, the 'good':
-Overall pretty resort in beautiful gardens and on pleasant beach (looked far better than hotels near by and definitely had a boutique feel)
-Service on the whole friendly (nice that at beach they cleaned your lounger / towel and came around with fruit and water once or twice a day)
-Good but not 'wow' breakfast and set on pretty terrace overlooking beach
-Great pool drinks (smoothies etc)
Now the 'bad'
-Not the friendliest car pick-up and they tried to charge me a higher rate than the one quoted and I had to show them the email quote.
-When luggage was taken to room it was just left in middle of villa - no attempt to place it somewhere / set it down.
-Room while nice, is starting to show some signs of being dated and water pressure in show is terrible
-Very little privacy in villas and you are rather exposed
-Room service club sandwich - not very good
-You are given coupons for breakfast. I have not stayed in a high-end hotel / resort that does that these days - I felt like I was in some all-inclusive 2 star place!
-The theme of constantly behaving like your guests are going to 'steal' things continued with a list of room items listed with a charge to purchase them (really just a polite way of saying what you will be charged if any of these things go missing!). Really not something you see in a place that presents itself as so high-end and exclusive.
-And finally, the thing that made me hate the place and leave on a bad note was check-out. The bell boy literally chased me down to reception to inform reception that the empty laundry bag was missing and I was asked if I had taken it. I usually always use these bags for dirty laundry to take home and said I had it. I was then told I had to return it or pay 1500 THB for it. So at 4am I took apart my bag and gave them back their laundry bag (what could that have cost them - 50c even $1 max?). Now I stay at good hotels all over the world all the time on business and pleasure. I have never been asked to return the laundry bags that are in the rooms (and it did not appear on the list of items you will be charged for in the room). I am not a partcularly negative person (you can see my other reviews and I am not a constant complainer / person who is never satisfied). But this utter lack of service and frankly rude behaviour left me in such a bad mood that it spoiled all the positives I had experienced. Really, I was made to feel like I had stolen something. NEVER have I been charged for a stupid laundry bag. If Zazen wants to present itself as a special / exclusive place, then it should start acting like one!

This resort is lovely. It is small and friendly and the rooms are very nice. The staff a really really friendly and will do all they can to make your stay perfect. The food at the restaurant is fantastic (it is a bit expensive in comparison to some places, but it won't break the bank and it was worth it).

The spa was also wonderful, the best I visited in Thailand, and I visited a few!

The only downside was that it was a bit of a walk from the other restaurants etc. However, this could also be viewed as an advantage if all you want to do is relax and not be annoyed by the throng.