We stayed 6 nights at the Deluxe Private Suite. The location is impressive with a stunning view over the sea, Kata Noi Bay and a magnificent sunset. Although at walking distance from both Kata Beach and Kata Noi Beach, the Impiana Villas offers full privacy and a very quiet stay.
The suite was bigger than we expected and well laid out, although we noticed it needed maintenance (i.e. lot of rust on the varanda frames, scratched wooden floors, some uneven wooden floor tiles, one deck bed cushion worn out) and better cleaning (i.e. oily spots on the couch, ants in the room and on the outside deck floor, the suite smelled of smoke). The private pool was bigger then expected and with a magnificent view.
We found the service inconsistent: upon arrival there was some confusion, as if they were not expecting us although we booked directly with the hotel and it took a while to check in. Most of the personnel was very nice, conscientious and willing to help. We were disappointed to find out that the evening turn down service was only available until 18:45, as at 19:00 the housekeeping personnel leaves the villas. We think that for such a luxurious and expensive place housekeeping should be available until later.
Breakfast was good, available both in the lobby restaurant or in the room until 11 am.We didn't use the bar and restaurant service.
Overall it was I nice and relaxing stay and we would definitely like to return if the issues mentioned above will be properly addressed.
