We spent 4 nights at the 2 bedrooms penthouse pool suite at Andara. The Ocean view from the master bed room, balcony & the roof top deck is excellent. One drawback is that the wooden spiral staircase to the roof top is quite narrow & & deep and may not be safe for young children or eldery persons.
We made a request not to have Block 1 when we placed our reservation as we knew that Block 1 was close to the main road & was noisy. We were allocated penthouse pool suite in Block 1 when we checked in. The concierge staff had no idea that we had ever made such a request for not to have Block 1 though the request was clearly printed on the hotel voucher. We were very disappointed. Andara charged USD1,000 a night & we did expect their staff to attend everything to details. We understand that they may not always be able to meet their guests' requests but they should at least take the time to read what their guests had requested for. To make this up, they had arranged us to move to a 3 bedroom penthouse suite in Block 4 (with the 3rd bedroom being locked up though) on our 3rd & 4th day stay. About 40 minutes after we had moved into Block 4, their housekeeping staff came in and took away the fruit basket being put in the living room. They said that complimentary fruit basket was only made once for the guests when they checked in on the first day. As we changed room from one block to another on the 3rd day, we were not entitled to have the complimentary fruit basket again. We would have no complaints at all if they did not put any fruit basket in our room in the first place before we moved in. However, we found them very rude & mean to came in & took away the fruit basket after they found out that they had put the fruit basket in our room by mistake. The fruit basket only costed a few THB. I wondered why they would ruin their image & relationship with their guests just to save for the little cost of a fruit basket.
Their concierge, restaurant & beach lounge club staff could command very good English but not their housekeeping staff. Most of the time, their housekeeping staff could not understand what we we were requesting and had to transfer us to their concierge for assistance.
Apart from the above, the resort has excellent interior design. A well equipped & modern kitchen comparable to a professional kitchen in a restaurant. The Bose sounds system in bed rooms / dining room / living room allowed you to have music everywhere & they also provided docket for you to connect your own iPod or iPhone to the Bose sounds systems so that you could play your own songs. The WIFI speed was much faster than we would expect.
Not to have Block 1 or Block 8 as they are close to the main roads and would have heavy noise of the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
We thank you for your review, and certainly appreciate your comments regarding the few mishaps that marred an otherwise perfect stay. We have already followed up with those departments and rest assured all are more then fully aware this cannot be repeated. We trust however what was lacking was more then made up for as your holiday continued. Again thank you for your feedback which is helping us to constantly improve. Best regards. Daniel Meury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC