What can I say Andara Resort was Paradise from the moment we stepped off the plane we were greeted by very friendly staff and taken to the resort. I had booked a 3 Bedroom Penthouse Suite and we were upgraded to a 4 bedroom Luxury Pool Villa (absolutely magnificant). The view as we walked down the steps was spectacular, my son had some friends coming to Phuket who had not booked accomodation, upon a request to Daniel (Manager) if they could stay in the spare room for 4 nights, he did not hesitate in accomodating them, including 2 free massages and breakfast for the duration of their stay.
The Thai hospitality is incredible and a special mention must go to the 2 beautful young ladies Oh and A who looked after us in our Villa throughout our stay, also to the very cheeky Cha around the Pool and Retaurant, Pod and all the boys down at the beach club and the lovely ladies at the spa/hairdressers and all the reception staff. A special thankyou also to Grace and Samantha who my husband and I enjoyed a a few drinks and a very entertaining night at the Thursday BBQ (a definate must go to) Nothing was to much trouble for the Andara Staff and they made our holiday a very memorable occasion for a 50th. Birthday with my family. We will definately be returning to Andara because as I said it was "Paradise"

My wife, my 6 years old daughter and I spent 5 nights in an amazing villa on top of the hill.
From the moment you enter the villa, you understand that you are not a traditional "resort": you are stepping in a very special world, where everything has been designed and made to please the occupants.
Amazing view, exceptional layout and design, wonderful materials, tones of small details that truly make the difference (from the Bose sound system around the pool to the Japanese toilet seats, from the huge kitchen to the massage room...)

My wife and I truly think that it's going to be difficult to find better for our next holidays! We have to come back!!! ;)

We spent 4 nights at the 2 bedrooms penthouse pool suite at Andara. The Ocean view from the master bed room, balcony & the roof top deck is excellent. One drawback is that the wooden spiral staircase to the roof top is quite narrow & & deep and may not be safe for young children or eldery persons.

We made a request not to have Block 1 when we placed our reservation as we knew that Block 1 was close to the main road & was noisy. We were allocated penthouse pool suite in Block 1 when we checked in. The concierge staff had no idea that we had ever made such a request for not to have Block 1 though the request was clearly printed on the hotel voucher. We were very disappointed. Andara charged USD1,000 a night & we did expect their staff to attend everything to details. We understand that they may not always be able to meet their guests' requests but they should at least take the time to read what their guests had requested for. To make this up, they had arranged us to move to a 3 bedroom penthouse suite in Block 4 (with the 3rd bedroom being locked up though) on our 3rd & 4th day stay. About 40 minutes after we had moved into Block 4, their housekeeping staff came in and took away the fruit basket being put in the living room. They said that complimentary fruit basket was only made once for the guests when they checked in on the first day. As we changed room from one block to another on the 3rd day, we were not entitled to have the complimentary fruit basket again. We would have no complaints at all if they did not put any fruit basket in our room in the first place before we moved in. However, we found them very rude & mean to came in & took away the fruit basket after they found out that they had put the fruit basket in our room by mistake. The fruit basket only costed a few THB. I wondered why they would ruin their image & relationship with their guests just to save for the little cost of a fruit basket.

Their concierge, restaurant & beach lounge club staff could command very good English but not their housekeeping staff. Most of the time, their housekeeping staff could not understand what we we were requesting and had to transfer us to their concierge for assistance.

Apart from the above, the resort has excellent interior design. A well equipped & modern kitchen comparable to a professional kitchen in a restaurant. The Bose sounds system in bed rooms / dining room / living room allowed you to have music everywhere & they also provided docket for you to connect your own iPod or iPhone to the Bose sounds systems so that you could play your own songs. The WIFI speed was much faster than we would expect.

Although not on the beach this place is very beautiful. It feels a little formal at first but this is it's hong kong heritage, it is like staying at a very formal city hotel in a resort location, but this is a first impression, as the staff , pool area and beach lounge make the stay perfect.
We stayed in a pool villa, and while pricey, proved incredibly comfortable and relaxing.

This is well run by charming experienced management that make sure all is as you want, we found everything pretty perfect and worth the investment.