We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Palacio: Guest Reviews

3.5 of 5
Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Hotel amenities
Hotel Palacio
Ranked #3 of 67 hotels in Santo Domingo
4.5 of 5 stars 172 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

172 reviews from our community

Traveller rating
    96
    49
    23
    1
    3
See reviews for
Families
22
 
Couples
66
 
Solo
31
 
Business
12
 
What travellers say
  • Zona colonial(13)
  • Rooftop pool(6)
  • Very nice(3)
  • Rooms are spacious(3)
  • Friendly and helpful(3)
Date Rating
1 review
2 helpful votes 2 helpful votes
“Nice and Cozy Hotel!”
4 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

My husband and I stayed at this hotel from dec 28-jan 1 celebrating our anniversary. If u are looking for the hilton please go elsewhere. This hotel gives you a warm and welcoming feeling. We had a few problems- 1. Our jacuzzi was not working properly 2. Noise from the street 3. No wash cloths only hand towels. The staff was GREAT! We had a problem with noise the first night (side street there are apts across from hotel) and we wanted to change rooms and the overnight clerk had no clue what I was saying. My spanish is next to none so that was very frustrating. The next day was better. The hostess spoke with the person causing the noise and we did not have any problems the rest of our stay. Wow can we say customer satisfaction!!! Another hostess saw us in the city (off duty) recognized us and asked if we were ok and if we needed assistance with anything. They made our first stay in the DR an amazing one! Even if the city got overwhelming we knew we could retreat to the safe comfort zone aka hotel palacio. Food was ok. We had the senior suite so of course the room was lovely and spacious. Housekeeping was great nothing went missing and they cleaned promptly and efficiently. Give them a chance and you won't be disappointed!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask babygirl715 about Hotel Palacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Hotel Palacio, responded to this review
14 February 2012
Dear Guest,

Thank you very much for you comments ,about the noise, in santo domingo in christmas is a happy city so that no depend of us cause is uncontrollable hight decibels of noise to express our happiness.Our rooms are prepared against the noise, even so the noise comes in this time of the year.
We have wash cloths in all our superior rooms and suites so was a coincidence that you dont find it we apolize you for all inconvenience and thank you for you other good coments that make us proud of keep our service and makes us continue to grow
we are glad you become part of our guests.... we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.


Best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent hotel!”
4 of 5 stars Reviewed 9 January 2012

Everytime I go to the Dominican Republic I stay at Hotel Palacio. It's a very convinient hotel in the Colonial Zone, close to everything. The staff is very friendly and professional. I go to DR every year and stay at this hotel... I really recommend it.

  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask antifaz144 about Hotel Palacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Hotel Palacio, responded to this review
14 February 2012
Dear Guest,

Thank you very much for you comments , we are glad you become part of our guests.... we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dania Beach, Florida
1 review
1 helpful vote 1 helpful vote
“Visit Santo Domingo & Stay at Hotel Palacio”
5 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

Although we were in Santo Domingo over the Easter holiday and many places were closed, we had an abolutely wonderful weekend there! Starting with Hotel Palacio..... We did our feeble-best with Spanish and they reciprocated with being warm and gracious hosts. The layout of the hotel provides wonderful little nooks that are charming and relaxing. The location is perfect - just a couple blocks from the main pedestrian street and maybe ten or so blocks from the restaurants on the malecon (which we found to be an easy & safe walk at night). .. Food ..... The food on the malecon was wonderful - Pat n' Palo exceeded our expectations for fresh seafood. And the little square at the river-side end of the pedestrian walkway had several fun places... a good breakfast joint on the western corner and a terrific bar/restaurant on the eastern corner that had awesome curry fish... and terrific wait-staff. .. If you have time, hire a driver and drive through the main part of town & see the government buildings - very, very nice! .. We would go back to Santo Domingo.... anytime, anyday, anyway! .. And would definitely return to Hotel Palacio---- Thank you!

Room Tip: Get the Senior Suite - TERRIFIC
See more room tips
  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask C S about Hotel Palacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Hotel Palacio, responded to this review
9 February 2012
Dear Guest,

Thank you very much for you comments , we are glad you become part of our guests.... we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Great Hotel, Great location”
5 of 5 stars Reviewed 24 December 2011

We stayed at the Palacio on 12/21/11 during an overnight trip via rental car from Punta Cana. We selected the Palacio based on favorable reviews and were not disappointed. Great central location within easy walking distance of all the main points of interest made for a great home base and allowed easy explorations during our short stay. Also really appreciated the free off-street parking - one less thing to figure out after the crazy drive from PC. Also must mention the very friendly and helpful staff. Highly recomend!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dheigel about Hotel Palacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
47 helpful votes 47 helpful votes
“The Absolute Best Boutique Hotel In Zona Colonial Santo Domingo”
5 of 5 stars Reviewed 13 December 2011

Once again our stay at Hotel Palacio was like going home. ... The peaceful, restful courtyard is beyond compare. The staff is like family. Dona Carmen the Housekeeping Director is a consummate professional. Front desk Managers Rosemary, Bianca, and others are the sweetest, warmest people you could imagine. Julio the daytime 'jack-of-all-trades' front door person is fantastic. The kitchen staff warm and friendly. The owner George is hands-on and warm, and friendly. "Nana" (Evelyn) the night-time room service girl is as sweet as can be. PLEASE order room service from her (5:00 pm arrival), she works only for tips.

The hotel itself: This time around we stayed in room number #125. Clean, spacious, comfortable and a bargain at the price. The bathroom is huge with a great shower. The outside of the room patio area with, table and chairs is a great place for a cool drink or, morning coffee.

The rooftop pool is the only one of its kind in 'La Zona', and rarely used. All in all, this small, intimate hotel is a gem. An Oasis in an otherwise hectic area.

For more information, feel free to contact me.

Room Tip: There is a very small basic room on the 3rd floor right-rear that I do not recommend. The room itsel...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by FidaAndTony for Santo Domingo
Ask FidaAndTony about Hotel Palacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Hotel Palacio, responded to this review
9 February 2012
Dear Guest,

Thank you very much for you comments , we are glad you become part of our guests.... we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hotel Palacio also viewed

Hostal Nicolas de Ovando-Mgallery
4.5 of 5 stars 186 Reviews
Santo Domingo, Dominican Republic
Show Prices ABS:HotelCheckRates-d150877?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hilton Santo Domingo
4 of 5 stars 173 Reviews
Santo Domingo, Dominican Republic
Show Prices ABS:HotelCheckRates-d543603?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Frances MGallery
4.5 of 5 stars 106 Reviews
Santo Domingo, Dominican Republic
Show Prices ABS:HotelCheckRates-d150765?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 67 hotels in Santo Domingo, ranked by popularity »

Been to Hotel Palacio? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel Palacio

  • Palacio Hotel Santo Domingo
  • Palacio Santo Domingo
Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Price range (per night):* S$108 - 186

Owners: What's your side of the story?

If you own or manage Hotel Palacio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel Palacio
Show the lowest price for this hotel (from our partners)
Show Prices