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Reviewed 29 June 2011

My husband and I just returned after 6 amazing days at this resort. The views are breathtaking from every spot on the resort. We stayed in a 1 bedroom oceanfront junior suite and it did not disappoint. The room was spotless, beautifully decorated, perfect location to Bamboo (restaurant) and the beach. The balcony was our favorite part. The view we woke up to every morning was picture perfect. We chose to have breakfast delivered to our balcony daily just to enjoy the view. Well worth the $10 delivery fee (breakfast was included)! The food was incredible. We had everything ranging from eggs, omelets, pancakes, french toast, huevos rancheros, bacon, ham, toast, etc. All perfectly cooked and delicious! We spent the afternoons just relaxing on the beach. Beach service was great, although we only ordered a couple of times (lunch one day too), Eziquiel never quit asking if there was anything that he could do for us. We tried all of the restaurants except La Yola. The night we planned to go there, we were just tired, but it did look incredible. We had lunch at La Choza (situated over the water). It was inexpensive, great food and the view was pretty and peaceful. We had the signature massages at the Six Senses Spa and definitely was a highlight of our trip. The beach and pool there are worth visiting. Lunch at The Grill was really, really, good and also pretty inexpensive. The view from the grill was amazing. We had dinner at the pizza place (forgot the name) at the Punta Cana hotel one night and got pizza to go one night from there as well. We ordered one of the salads, hawaiian pizza and a quesadilla and all were great. The service there was okay, but not the best. Maybe this is just because of how incredible the service was at Tortuga Bay. Still worth eating there, wasn't terrible, just not as friendly. Now the staff at Bamboo. They seriously are what make this resort special. We had dinner there twice and drinks at the bar almost daily (occasionally delivered to our room). What an incredible group of people. They truly want to make your trip special. We made friends with most all of them. We enjoyed just having conversations with them. Beddy was the BEST bartender! He was so incredibly nice to us. Such a great personality and went out of his way to make us feel special. He is the reason we visited the bar daily. Cesar and Luis made dinner extra special. So enthusiastic about everything. Dinner was excellent and we followed their recommendations. So glad we did. One of the times my husband walked across the way to get some beers to go. Cesar insisted on bringing it over for us. Again, wanted to give the best service. Luis would tell us the specials mid day hoping to have us eat dinner there. So glad we did. Victor is also great. We enjoyed talking with him. One of the days we accidentally got locked out on our patio (wind blew the door shut). We saw Victor walking by and told him what had happened and immediately he was at our door rescuing us. The staff at Bamboo deserve to be recognized. They are what made our trip memorable. As far as the villa managers, wow! They seriously would do anything we asked. We are not high maintenance people, didn't ask for much, but they did check in occasionally just to make sure there wasn't anything else they could do for us. They made spa appointments, dinner reservations, came over to take our picture on our anniversary and arranged a very special surprise one evening. Our bathroom was lit up with candles. Rose petals in the shape of a heart, candles surrounding, rose petals by the jacuzzi tub with more candles, bottle of champagne, and the sweetest note. Thanks to Giovanna and Virginia for giving us that special memory. They truly were incredible. Some other highlights of the trip. Ecological Gardens. A must see! This is one of the most beautiful natural things I have ever seen. It is a natural place which means bugs, lizards, etc. Not really my thing, but we did it anyway and so glad we did (just use bug spray and watch where you step). We went into town to have dinner at Mamma Luisa's in the village (resort has a free shuttle over to the village). We actually went there the night of our anniversary. Italian food was incredible, reasonably priced and the staff was extremely friendly! Having a golf cart was a big plus. We drove the entire property just to check everything out. The golf courses are just amazing. We didn't play, but if you enjoy golf, it is a must do. Everyone has commented about the VIP airport service and until you see the airport (on the return trip) you can not have an appreciation for amazing it truly is. I can honestly say that I don't know that I would want to visit Punta Cana without this service. The airport is pure chaos, yet you are whisked through when you arrive and depart like you are a celebrity and completely avoid the madness. We normally don't travel internationally with our kids because of customs and airport madness, but with this service we would seriously consider it. The people that provide this VIP service are so friendly and happy to do it. This is really how we felt about everyone at the resort as well. They genuinely want you to enjoy your stay.

Few negatives...The Punta Cana hotel/resort could use a little facelift. Just appears a little rundown in comparison to Tortuga Bay, which is sad since they share the same beautiful property. The gift shop was probably the most overpriced gift shop we've been too (it's not associated with the resort). That was disappointing as occasionally we wanted to pick up a different drink, snack, bug spray, etc. They had really cute stuff, but we just couldn't bring ourselves to pay that kind of money. We held out on buying souvenirs thinking we would find something at the village, but there aren't any kind of stores like that. We found out too late in our trip about the supermarket. We would have picked up some snacks and drinks for our room had we discovered it sooner. Also wanted to pick up a cheap float for the ocean, but the gift shop wanted $20 US for it. Crazy for a $4 float! There is a cute toy shop at the village if you are looking for stuff for little kids/babies. Some typical character toys and a few unique things as well. Last thing is that the sand in the ocean was rocky. It's not a big deal, but noticeable. If we had brought our kids with us, I would have made sure they wore water shoes to avoid hearing the complaints.

Way more positives than the few minor negatives. This resort is truly amazing. It is great for couples, yet family friendly at the same time. Most resorts you consider taking your kids to are so busy. This resort would have been perfect with our kids too, since you feel so isolated from everyone else and can let your kids truly play on the beach and not have to worry about a crowd. Our entire trip was perfect! Would return in a heartbeat. By the way, we've never taken the time to write a tripadvisor review!

Date of stay: June 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TPinson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this reviewResponded 30 June 2011

28th June 2011



Dear Mr. / Mrs. Pinson,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Yours sincerely,



Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
1 809 959-8229

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2011

My husband and I just returned from 10 amazing days at Tortuga Bay for our honeymoon. It was truly the vacation of a lifetime. From the second we stepped off the plane and were greeted by a staff member to escort us through customs, I knew we were in for a treat.

We had an ocean front junior suite and it was just perfect. Waking up to see the beautiful beach every morning was so amazing.

Throughout our entire stay the service was beyond incredible. Our villa manager Jennifer was always available to arrange dinners, spa appointments, etc. (the spa is the best...so beautiful...make sure you go AT LEAST once). The rooms are very nicely decorated and always cleaned promptly in the morning and at the turn down service at night.

The best restaurant is Bamboo, it's also the most expensive - but worth it. Playa Blanca and La Yola are also very very good. Don't waste your time at Franco's over at the main hotel unless you are craving mediocre pizza. The Grill at the the Golf Clubhouse/Spa is also very good (open for lunch only).

Beddy is the bartender at Bamboo and he is the best!

All of the staff are incredibly friendly and conversational but not in an annoying way. Breakfast as Bamboo is included and it is VERY GOOD. I was skeptical about ordering traditionally American breakfasts like pancakes and bacon, but they were some of the best I've ever had.

We golfed, played tennis, rode horses, rented bikes, etc and all were very enjoyable. The resort was not crowded at ALL - as in, a few times at dinner my husband and I were the only people at the restaurant. It was incredible.

If you are looking for a quiet, luxurious and absolutely beautiful place to spend a vacation then this is where you need to go. We hope to return again to celebrate an anniversary!

Date of stay: May 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank NDH2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this reviewResponded 21 June 2011

20th June 2011



Dear Mr. / Mrs. Hagen,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Yours sincerely,



Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2011

We have been traveling throughout the Caribbean for many years, and we have visited more than a dozen islands. After a short visit to Tortuga Bay, my wife and I unequivocally rated this resort the "best place we have ever been to" in this region.
By the time you read this review, you probably will have read dozen other narratives about this resort, so I won't duplicate them. You probably have also looked at their website, and we can vouch that it is one of the rare resorts in which the site truly depicts the reality. What were the reasons why we rated this resort #1?
1. the exceptional villas with an attention to details in construction, maintenance, furnishing and amenities that is truly rare in the tropics
2. the peacefulness of the place and small number of people: we went there mid-May, and we could spend time on the beach or on our terrace without seeing more than 10 people in an afternoon.
3. the exceptional service: from our arrival at the airport, to the check-in in your villa, to the service in the restaurants and bars and our return boarding of the return plane, the service was extraordinary, we were treated like royalty and the smiles and desire to help appeared genuine
4. the food was innovative and, what is rare in this region, most of the ingredients are locally produced/raised and very tasty. Portions are large and can be easily shared.
A small downside: the cost of wine and champagne was among the highest seen everywhere in the world... just try the alternatives: rum drinks and beers that were cheap. Perhaps this merely reflects a high taxation on imports.
In summary, it is an expensive resort, yes, but the quality of the service/product is commensurate to the price. If you are looking for a special trip for a special occasion or for tranquility or luxury feeling with the ease of travel - go ahead, you will not regret it. We will certainly be back.

Room tip: a seafront room is a must
Date of stay: May 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Tangovet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this reviewResponded 4 June 2011

4th June 2011



Dear Mr. / Mrs. Olivry,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Yours sincerely,



Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2011

We stayed in Tortuga Bay at 2 bedrooms ocean-front villa 2 times. Whatever we wanted,we got it !!!!! And we are very spoilt travellers,indeed. only 5 stars hotels in Europe & USA. I will not repeat all the wonderful things from other reviews. But here is my scoop for you : General manager ,Italian gentleman ,Vincenzo Calcerano once overheard my husband (Italian too) telling at the breakfast , he is missing Nutella with pancakes,so in 10 minutes big jar of NUTELLA magically appeared on our table + fresh pancakes.When i asked, how this happened,waiter told me ,that Mr.Vincenzo ran to his home and brought this Italian hazelnut spread to us:) Anyone,please,tell me,if you have had this from another general manager??? WE LOVE everybody ,who made our stay ROYAL,RELAXING,PRIVATE. I am from Soviet Union,therefor I grew up without "service",so i could not believe,how sweet & accomodating all the employees been to us. Always smiling,making us feel very special . My parents do not speak 1 word of spanish or english,but waiters took special care of them at restaurants and at the beach. I could not ask for more ! LOOOOOOOVE TORTUGA BAY !!!! If anybody from managment reads this,please,say Hi to VIKTOR, who became a Dad last year !!!!! Mamma Luisa Italian restaurant was our #1 choice for dinner. Grazie Signora Luisa !!!!! We are working hard,so we can come to this "home away from home" again. Ciao! Iana & Fabio Lazzari.

Date of stay: June 2010
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Yanson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this reviewResponded 26 May 2011

26th May 2011


Dear Mr./ Mrs. Lazzari,


First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.


Yours sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay
1 829 797-1121
vcalcerano@puntacana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2011

My husband and I had a wonderful 5 days at Tortuga Bay. The service was wonderful (maybe a little slow during meals, but certainly prompt if you are on caribbean time). Also, you can't beat some of the perks that come with staying at Tortuga Bay. The person that meets you at your plane and whisks you through the lines was amazing, particularly on the way home when there were endless lines to go through security. Also, a wonderful little touch...our room came with a hot tub on the balcony. We hadn't gotten around to using it, but on the last night we walked into our room and there were votive candles in the shape of an arrow pointing to the door to the balcony. We walked out and found our hot tub filled with steaming, fragrant water with towels laid out for us. I don't think we were their favorite guests, but it certainly felt that way!

Room tip: I don't think there are any bad rooms!
Date of stay: May 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank audrey073
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this reviewResponded 14 May 2011

Saturday 14th May 2011

Dear Mr./ Mrs. Levin,


First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.


Yours sincerely,



Vincenzo Calcerano
Genaral Manager
Tortuga Bay
vcalcerano@puntacana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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