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Reviewed 27 February 2015

This was our 2nd visit to this resort and we thoroughly enjoyed our stay. One of the things that stood out was the friendliness of all of the personnel - from the chefs to the gardeners. Each and every one welcomed us with a smile and a greeting whenever we passed. The beach is beautiful but be aware entranced to the water is rocky and better done by the stairs from their pier. The food was very good with plenty of variety and the waiters were very attentive. Tables were cleared of dished immediately and the dining rooms were immaclulate. The grounds are pristine and make you feel as though you are in the middle of a jungle. Our only complaint was that guests were allowed to "reserve" beach and lounge chairs with a towel or other personal belonging. According to the resort guidelines this practice is discouraged but unfortunately not enforced. Therefore by 9:00 a.m. is was difficult to find a pair of open chaises even though no one was around. By 1:00 if was impossible...there were none to be had unless you wanted to scour the length of the beach for a lone "unreserved" chaise and drag it halfway across the beach to match it up with another lone chaise. Other than that we enjoyed our stay and will return during a less busy season when this will likely be less of an issue.

Date of stay: February 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Steve H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 4 March 2015

Dear guest,

Thank you so much for your comments about your stay at IBEROSTAR Cozumel, we are glad that you decided to come back to our hotel.

It is really a pleasure to read that you appreciate every aspect of our services, from the comfort of our rooms, to the quality of our facilities, our prime location on the beachfront and delicious gastronomy.

Regarding our pools and beach chairs, we already receive more; unfortunately, some guests tend to reserve chairs which is not allowed. We have taken different measures, as placing signs in each of our pools and beach palapas indicating that it is prohibited to reserve them, but as we do not to touch guests’ personal belongings, it is sometimes challenging to control this situation We apologize for any inconvenience caused.

Thank you again for your very thoughtful comments and we look forward to welcoming you back again in the future.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 26 February 2015

My husband and I spent the first 2 weeks of February at Iberostar Cozumel and were very pleased with our choice of resort. The property is a bit off the beaten path but that was what we were looking for. It was quiet, comfortable and beautifully landscaped.
The food was surprisingly good in the buffet restaurants. There was a tremendous variety of good quality foods allowing us to taste this and that and go back and get more of our favorites.The only downside at the buffet is that foods were often not as hot as we would have liked. On our last day I noticed that there was a microwave available for guest's use--I wish I'd seen it earlier. Each guest is guaranteed 2 reservations per week at the specialty restaurants. After dining in El Cedral, the upscale Mexican restaurant, we returned several times. It was SUPERB! What a treat. Each weekday, paella is prepared and served right on the beach. It was different each time and absolutely delicious!
The staff everywhere on the property was friendly and helpful. It didn't matter the time of day or in what capacity the staff worked, there were always smiles and greetings. It was easy to notice the staff working as a team to help one another when a particular area got busy and we often noticed supervisors jumping in to help whenever necessary. The staff seem happy and take obvious pride in their work. The service is the same whether or not you tip. If you do, you'll get a warm "gracias" but good service does not depend on it. We would like to single out a few of the staff for their "extra special" customer service: The beach bartender, Gaspar(?),& the gals who waitressed on the beach, (after a few days they knew I liked iced tea w/ lime early in the day), all the dining room staff, the wonderful omelet chef Sandy who also knew the way we liked our omelettes, and Fanny, one of the maitre d's.
Before we left home, I'd read several reviews which complained about a lack of beach chairs. We were happy to find that the resort had solved this problem. If you arrive at the beach or pool after noon you might have to hunt around a bit but we were never unable to find chairs no matter the time of day.
All and all, I recommend Iberostar Cozumel and hope to return in the not so distant future.

Room tip: We had a standard room; a lower level w/ king bed. The bungalows which have 4 units are quieter as there is no one above you.
Date of stay: February 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank 548LisaW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 3 March 2015

Dear guest,

Thank you very much for your Trip Advisor review of our IBEROSTAR Cozumel, we are truly glad to read that we met your expectations in terms of service and that you liked the hotel.

Moreover, we would like to thank you for your wonderful comments about our service, which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Furthermore, we loved reading your praising comments on our restaurants; at IBEROSTAR we have a genuine passion for gastronomy and strive to make it one of the highlights of our guests’ stay among us; it is very rewarding to read you enjoyed every dining experience among us.

Thank you again for your visit and the courtesy of your time; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 25 February 2015

The resort and the food was good. The staff was excellent. Alba, Pedro , were excellent. We knew going in the beach was rocky. Overall this was a great resort. We snorkled with Dressel Divers, seen a big spotted eagle ray.

Date of stay: February 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank grcooper1986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 3 March 2015

Dear guest,

We are very pleased to receive your feedback about your holiday experience at our resort IBEROSTAR Cozumel.

Thank you for your comments about our location, food and our amazing Caribbean reef. We are very pleased to know that you had a good time.

We are glad to read your kind comments about our staff, especially Alba and Pedro; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Thank you once again for your visit; we would be delighted to welcome you back soon!

Warmest regards,

Quality Manager
IBEROSTAR México

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Reviewed 25 February 2015

Just got back from a relaxing week at Iberostar in Cozumel. An absolutely wonderful trip! Staff was outstanding, especially our beach bartender, Gaspar, and Erica, one of the many talented chefs at the resort. Weather was great; scuba diving was outstanding, rooms were clean and well maintained. Went on the submarine trip...wow! Had lunch at our favorite downtown restaurant, Casa Denis (Manuel was excellent, as usual). Would recommend the Iberostar to anyone planning on a Cozumel vacation!

Room tip: The accomodations are 2-story. If you have mobility issues, just request a first floor room.
Date of stay: February 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 716terencem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 27 February 2015

Dear guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Cozumel.

Moreover, we thank you for your wonderful comments about the service of our staff, especially from Gaspar and Erica, we will share with both of them your nice words.

We really appreciate your kind recommendation to all Tripadvisor’s readers; we look forward to welcoming you back in the future.

Kindest regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 25 February 2015

Feb. 14 - 21, 2015

Flight – Got to Cozumel at 2:30, long lines for immigration. Try to get there around early!

Transfer – Why pay the outrageous van fare? We walked out of the airport and the 100 yards to the street- the first taxi that came by stopped and took us to the resort for almost half the cost of the shared van. The best part? No stops at other resorts on the way.

Check in - Short line, and our room was ready.

General impression - The resort is very nice, not new but kept up very well, low rise with rooms in small two story buildings spread throughout the resort. They have been working on some of the room buildings- they have replaced the wood stairs and porches with concrete and have turned a few buildings into suites by cutting through the walls and connecting adjacent rooms. The resort was almost full while we were there- you had to get to the pool early to get a lounger, but there were always some free down at the beach. The wait at the bars or restaurants was variable but never too long.

Customer service - The best. This was our fifth stay here (2010, 2012, 2013, 2014, 2015) and many of the employees remembered us- members of the entertainment staff would greet us at the pool or join us for lunch.

Our Room - Very nice, but small. The AC, ceiling fan, and all of the lights worked- the new flat screen TV had cable, and the mini fridge was stocked each day with a few beers and soft drinks. Bottled water provided and the in-room safe worked (battery operated touch pad). I like lounging in the hammock on the porch in the evening.

Wifi - Available for the first time this year (for a fee), but we turned the devices off- ahh vacation.

The Food- The buffet was very good and the resort is stepping it up this year- every night they had a welcome cocktail mixed up in a big punchbowl and handed them out as you arrived. Not a huge variety, but everything was good and there were always a few local favorites. We did eat at both the Mexican and Steak House restaurants. Both were good. Also this year they prepared a lunch on the beach every day- a huge pan of gumbo or paella- they did this only one day a week during our last visits.

Pools and Grounds- Very clean and well maintained. Lots of trees and bushes separate and hide the buildings from each other. The pea cocks were roosting on the roof of our building- great entertainment.

Beaches- not a sandy beach- water shoes are helpful because it is a little rocky, but you can get in the water from the steps off of the dock.

Activities- We sat by the pool most days- they had lots of activities at the beach and pool. They also had air gun and archery competitions each day. The resort is small enough that the activity team was able to spend some time with the guests and get to know them.

Water sports- They have kayaks and Hobie cats. The sailing was awesome. Look for flying fish out on the reef.

Dive shop- Large and well respected dive shop on the resort. Three or four boats going out every day- Two dives in the morning, two more in the afternoon and a night dive just after sunset. The reefs are so close to the resort that they take you back to the dock for a 10 min break between dives. I went three mornings and the diving was fantastic. I took loads of pictures. Saw turtles, nurse sharks, stingrays, lobsters, groupers, jacks, barracuda, and tons of colorful reef fish, sponges, and coral. The guides and boat crew were all excellent. The dive groups are medium sized (six divers per guide). The shop offers a 20% discount if you pay for your dives on the internet before you arrive- what a deal. The discount applies to gear rental as well. I rented all my gear from the shop. It all looked new this year. All the regulator sets have pressure gauges in bar and depth gauges.

Snorkeling- I went on the guided snorkel tour (on the boat) with my wife and daughter as they do not dive. We went to 2 reefs and saw a ton of fish, a turtle, and a nurse shark.

Overall- Fantastic resort and we had a great vacation. Already planning to be back in Feb. ’16.

Date of stay: February 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
3  Thank fishguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 27 February 2015

Dear guest,

We really appreciate your encouraging review on your fifth stay at our cozy IBEROSTAR Cozumel.
It is undoubtedly a great source of motivation for us all to hear that you appreciated every aspect of your stay, from the professionalism and attentiveness of our staff to the quality of our restaurants and the high level of service.

We are thrilled to know that you enjoyed your holidays and look forward to welcoming you back very soon, ensuring you in advance of our utmost care and dedication at all times.

Best regards,

Quality Manager
IBEROSTAR México

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