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Reviewed 12 February 2006

We returned from the Grand Coco Bay Resort last weekend.(February 4th) We were there for 2 weeks. This is our combined review.

To start with the Entertainment staff was fabulous. They kept young and old busy at all times. It didn't matter whether the sun was shining or it was raining they did their job well.

The bartenders, waiters, and waitress were also very friendly and ready to please. They were greatful for a tip, but they were not snobish if they didn't receive one.

The food was wonderful, they had a different theme night every night. If you went away hungry it was your own fault. The desserts were fabulous and many to choose from.

A MUST SEE is 5th Ave. it is a 15 minute walk from the resort. You can spend many hours there. There are internet cafes and many different shops. You can hop the ferry to Cozemel from there, buy your souvieners or book trips. We went back 3 times.

Don't walk alone. This area is still recovering from the hurracane. I don't think anything would happen, but just wouldn't want to take the chance.

Some of the staff at the front desk were rude when you had a question or wanted something, but if you wanted to spend your money they were all over you.

Also beware of some staff members posing as maids to get into your room just to pick up the tip and leave. And when the real maid gets there there is no tip for her. They are short staffed in the maid department and it takes them all day to get to all the rooms. (202 rooms) There were only 3 days that our room was made up before 4 pm.

Check your locks and dead bolts some of them don't work, also the safes. Rooms are large and clean. They no longer put beer and water in the mini bars. They told us that the staff was drinking the beer so this is why they stopped. Take a couple of water bottles with you and you can fill them up at the buffet resturant.

Over all we would rate the Grand Coco Bay Resort a nice place to relax and renew old friendships. As long as you don't mind a little bit of construction. You will enjoy you stay.

As for us to return. Maybe, but we will wait for a couple of years and give them a chance to get the area up and running.

18  Thank Footprints26300
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2006

Just got back from Grand Coco Bay a couple days ago, so here's our review:)

Food - Better than average. Every meal that we ate was well prepared and very good. As far as variety goes, plenty of different things to try no matter if it's breakfast, lunch , or dinner.
Rooms - Average. Keep in mind that you are staying at an economical resort and not the Ritz, Iberostar, or Sandals properties so don't expect to have perfect everything. We were very fortunate to have an oceanside room, the view was amazing! The only complaint that we had is that towards evening when the other 400 guests wanted to take a shower, the hot water would run low, but that's happened at other hotels and resorts that we've stayed at as well.
Bar service - Way better than average. All the bartenders were very polite and got to us when they could. If you wanted a stiffer drink, slip them a couple $$ and they'll remember you for the rest of your stay:)
Staff - Above average. When you remember the fact that you are in their country and not the other way around, that probably will help you realize that not everyone is going to speak English to you own liking. A smile and being polite will help them and yourself get through the language barrier more times than not. Also most of the staff there works anywhere from 10 to 16 hours a day 7 days a week, so if anything, saying thankyou should be our reponsibility and not theirs.
Overall experience - Above average. The resort is a nice place to stay for those who want an All-Inclusive experience without breaking the bank.All staff were helpful and the friends made during the stay were great! Would we recommend this resort to someone else - you bet!

Date of stay: February 2006
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15  Thank Snowman3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2006

We were not happy with our stay at reef coco beach. First off the hotel is surrounded by a wasteland. Not very attractive scenery. The security at the hotel were down right scary. Several times we would see the security staring at the female guests in a not so nice way.

The food was just plain bad. The only good meal you will get is at the snack bar. In fact the best meal we had was at Mc Donalds in Playa Del Carmen.

One thing that really blew my mind was that we had to pay for our water. 1 Dollar for each bottle that was in our room. Hellow I thought this was all inclusive???

We did enjoy the entertainment staff they were not the most talented but they were extremely friendly especially Horacio.

Despite what we were told the hotel still has alot of work to be done since Hurricane Wilma. We were charged the regular rate but did not get to take advantage of all the services that were available prior to the hurricane. i.e. Sports Bar, Hot tub.

The beach is beautiful but 50 yards out in the ocean there are a large amount of boats speeding around. So it was just not safe to snorkel. Also the water was very very dirty and contained a large amount of pollution in it. My guess is that the large number of boats are responsible for it.

Overall We will not come back to the Hotel and we felt we were lied to about the condition of the resort. Warning stay somewhere else!!!

Date of stay: January 2006
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18  Thank missy45678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2006

The greatest asset of this hotel is it's beach. However, there are many boats moored in front of the hotel which limits your capability of snorkeling in this area. It is unsafe, the boats just zoom by. The surrounding area around the hotel is awful. The views on both sides are dumping grounds. There are also two public beaches on both sides which on the weekends gets real busy and you question the safey of your belongings on the beach. The walk on the beach (during the week) is grand..you can walk for miles. You can safely walk to play de carmen in 10 minutes. The hotel is in need of repair..rumor has it that the previous owners are in a litigation and the assets and incoming funds are placed in an escrow account and very little is being done to upgrade the hotel. They are rebuilding the sports bar and hot tub, but the rooms are in dire need of repair. The safes do not work in your rooms and the tile is a little moldy and the ceiling tile is in bad shape. The rooms are similar to a Holiday Inn. Nothing great. The refrigerator is only stocked once upon your arrival with 4 cans of pop, no water..nothing. We experienced a scorpion in our bathroom and we killed it, however, the cleaning crew picked up the carcas and left the gutts all over the floor. GROSS!. The desk staff was awful and not helpful at all. The worse that we have ever experienced. We made two calls to the front desks with a promise to come to the room, but never did. The waiters, bartenders, and entertainment staff were great. The food was also very good. The only food that was questionable were the cold foods. i.e., lunch meat, cheese, fruit, the restaurants were not air conditioned and the the flies were all over the cold trays..Yuck..but the rest of the warm foods were fine. All the restaurants were too warm for me..no air conditioning. The lobby store was bad..no newspapers and a quick walk into town (10 Minutes) beat anything in the store..including their ridiculous prices. The nightly shows were very limited and boring. No nightlife at this hotel. Hotel overall is noisey. Warning..be careful of any rooms near the lobby bar, you cannot sleep.. Food "A", Beach "B" Pool "B" REstaurant/BAR Service "A" Entertainment "C" Rooms "E" Hotel Management and desk staff "E"

Date of stay: January 2006
    • Value
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11  Thank floridahelp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2006

We booked a room through Orbitz at Grand Coco Bay, formerly known as Reef Coco Beach, in Playa del Carmen, Mexico for January 18-25, 2006. Upon our arrival, we were told that the hotel "had some problems" in that the electricity and water were out in part of the complex, so therefore we could not have a room. A manager there (Oscar) told us that Grand Coco Bay would send us to a nearby 5 star resort that was even nicer than Coco Bay. However, we were sent appx 60 miles away to a resort called Freedom Paradise in Tulum that was nowhere near comparable. During our disappointing week at Freedom Paradise, we met at least 10 other couples that had been shipped to Freedom Paradise from Grand Coco Bay. All had been given different reasons for why they couldn't stay at Coco Bay. Even as late as the day we left, which was an entire week, couples were still arriving from Coco Bay. It seems that Coco Bay could have warned some of the newly arriving travelers before hand that their reserved rooms were not available. Coco Bay looked like a very nice resort, but we recommend trying to make certain that you actually have a room before going there.

7  Thank Ann V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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