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Reviewed 18 October 2014

The hotel has a beautiful beach; it's a great place to relax. The room was clean, but the bed was small. The staff was very friendly and we enjoyed the shows in the evenings.
We stayed at the hotel for four nights as part of our honeymoon vacation. When we mentioned that it was our honeymoon, the receptionist told us they will leave something on the bed for us, but eventually didn't fulfill his promise.
The meals were nice, but there weren't a lot of options if you're interested in vegetarian food. Also vegetables and fruits were only served by the chef making it uncomfortable to ask more than what was given, which wasn't much. There was a big selection of desserts.

Room tip: Ask for a room with ocean view.
Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Tali M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this reviewResponded 3 November 2014

Dear Talilit,
We’d like to thanking you for your review. We’re so sorry if you’d feel not so welcoming do to your vegetarian needs. Usually we offer a wide selection of vegetables and fruits and we don’t serve veg meals, but we accept your suggestion and we will improve our offer for vegs. Otherwise you can ask everything you need at our Chefs, without feeling uncomfortable. We would like to offer each day your preferred meal. We loved your review when talking about the beach, the place to relax and the evening shows. Each guy of our entertainment team is grateful for.
Thanks a lot!

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Reviewed 18 October 2014 via mobile

My girlfriend and I were in the hotel at the and of our vacation for last to days of fun and relaxing.
The food at the hotel was good, especially the chicken taco at lunch with the guacamole.
The hotel staff were nice and the entertainment crew was great.
The beach is beautiful and the chance to see baby tortoise at this time of year is big.

The only thing that was not good is the internet - you need to pay for internet in the room and the internet at the lobby is very slow.

Date of stay: October 2014
Trip type: Travelled as a couple
1  Thank Tomer46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this reviewResponded 3 November 2014

Dear Tomer 46,
Thank you so much for this review. We’re so proud of our entire team and its well-done job. About the internet connection at lobby, we for sure will check it with our provider. Thanks again and have our best greetings!

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Reviewed 4 October 2014 via mobile

We stayed 2 nights, the room was very nice and clean, the staff is very nice and makes sure you have fun and dont get bored. The dive center is great! Not far from labnaha and dos ojus. We are from Israel and we approve this hotel! Have fun...

Date of stay: October 2014
Trip type: Travelled as a couple
1  Thank 725asafm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this reviewResponded 6 October 2014

Dear Asaf M,
we would like to thank you so much for your thoughts. All the staff is proud of doing a good job and is also happy for satisfying any guest’s desire! Thanks a lot to you!

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Reviewed 10 July 2014

My husband and I, along with another couple, stayed here for 4 days before heading to Isla Holbox, and we wished we had stayed longer! We were greeted and taken care of by the staff who were very friendly when we first arrived. I was worried because I had read where people thought that this place lacked good customer service, but after visiting- I don't have a doubt in my mind that those people were all wrong. This place is beautiful, nothing too fancy-just right.If you're going on vacation to stay in a fancy room and get fancy service at a fancy resort on a crummy beach, this place is not for you. This place is for someone who wants to enjoy the perfect beach, great for swimming, kayaking, sun bathing, etc. Snorkeling is fine about several hundred yards out, you'll see lots of beautiful fish. The sand is not super soft, but it's super white and the currents and waves were relatively calm. The resort and rooms were all very clean and well maintained. The bed was comfortable, the bathroom great, and AC great.

The food was amazing. There was plenty to choose from at the buffet during breakfast, lunch, and dinner. Everything tasted and looked fresh, there was plenty of fruit and vegetable at each meal, so i'm not sure what the other reviews were about...and the food varied each night and for each meal. I do wish there were more local dishes, but really--the food was great. And the service in the dining area was fantastic, they really took care of everyone. The bar was good, but the grade of liquor seemed low and drinks were weak at times...but we always went back for more.

The shows in the evening were fun, and the activity staff were friendly. They always invited us to play Volleyball and do other activities. We were the only Americans/English people at the resort, and Julia or Luciano often times helped translate Italian or French to English so we knew what was going on or what the score was while playing volleyball.

We really enjoyed everyone at the resort, we enjoyed meeting other people from other places and being away from an American-like atmosphere. I'll treasure the memories forever.

PS. There is Casa Cenote 2-3 minutes up the service road which we did not snorkel in but would have if we had time because It looked beautiful. Pepe de Cuba from the dive shop on the resort warned of a croc that lived in the lagoon, but was more afraid of people. We booked the snorkel with turtles tour and visit/snorkel an underground cenote with Pepe de Cuba, and his brother Jorge de Cuba was our guide. It was a fabulous experience. We went to Akumal and snorkeled with turtles, saw barracuda, eagle ray, and sting rays. We actually stayed at Akumal Beach Resort 2 years ago and snorkeled off the resort 2 times a day (brought own snorkel gear) and also watched turtles come to shore at night to lay their eggs. AMAZING, but it's a lot different than it was, it's a lot busier and becoming a touristy area...es una lastima.

If we venture back to Tulum (which I would love to but might want to try Punta Allen down the way), i would love to go back to the same place.

Room tip: Stay closer to where the restaurant is, it's very quiet and away from the main bar and main pool area. I love the Hammocks on the balcony's.
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Katie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2014

This small-medium sized hotel of 110 rooms is located 500 meters inland from the main road and 8 km from Tulum center and is totally the opposite side of the TULUM hotels area which means that if you have no car, you stay in the hotel and with the people of the hotel. Here are the good and no so good points of this hotel:
Good points:
1. Good staff service, receptionists, cleaning staff
2. Good entertainment, the Italians make nice little shows in the evening, there is a good dancer in the team
3. Very clean hotel, nice gardens, very nice decoration of the rooms with flat screen tv, airco and ventilators, frigo with wooden terrace, nice swimming pools in front of the sea
4. They give free water bottles, free towels
5. Nice private beach even if the best beach is the “paradise one” at 10 km away
6. The fish at the buffet is good
7. There is a free carpark

Less good points
1. Few election at the buffet, only 1 meat (pork or chicken), 1 fish, some pasta and salads
2. The all-inclusive is a bit poor because the food are the pastries of the breakfast and they put some pizzas and sandwiches
3. Internet is only in the lobby otherwise you pay so it means the lobby is crowded in the morning and evening
4. It is mainly orientated to Italian tourists, recepcionist, cooker, entertainment team, maitre; they are all Italians, the buffet is full of pasta. Sometimes it is a bit too much Italians

Recommendations for tourists
1. Take an electricity adaptor
2. Take anti mosquitos spray and an anti light glass because light goes through the window at 06.00 am
3. Rent a car, otherwise you get stuck and it is easier and cheaper to go and visit around by yourself. In Mexico you pay in Dollars and is not cheap. try to rent a car with a franchise reimbursment because the full car insurance are expensive in Mexico.
4. Book your trips at the hotel diving center as it is cheaper than in the lobby

Recommendations for hotel
1. Try to arrange the road between the main road and the hotel because it is very bad
2. Change this very bad Mexican dinner by a barbecue or something else, please!!!!!
3. Charge automatically 1 Euro per day for internet and give access everywhere

Room tip: take the one with sea view because there are much bigger
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank XAVXAV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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