My boyfriend and I stayed at this hotel at the end of December 2010 but after two nights we decided to move to another one. The staff at the front desk were very nice and courteous. The first impression, from outside and the lobby, is that it is a colonial building with typical charm, but as we started to move towards our room, at the end of the 3rd floor, we noticed how poorly maintained it was. The hallway carpets were worn and filthy, the same as the window drapes and the upholstery on the two chairs in our room; fortunately, our room didn’t have carpet. The bathroom looked clean but had an overwhelmingly unpleasant odor, the light was much deemed and the shower head would splash the water everywhere and had very thin stream. The mattress was extremely hard and the sheets, bedding and towels were old and worn out.
The hotel has a very cheap system for saving energy; the only way that the electronics, AC and heat will work in your room is when your room key is placed into a slot on the wall. Every time you go out and have to take your key with you, everything turns off. So, no point of getting back to a warm room in the winter (or a cool room in the summer, I supposed), and no point in setting the clock/alarm in your room—you’ll have to do it every time you walk in.
At check in we were given some breakfast vouchers. The first morning we went down for the breakfast buffet, hoping to have a pleasant experience that will make us forget the discomfort of our room. It was a little cold but we sat at the patio because every table in the inside dining room was occupied. Nobody came to wait on us, so we decided to proceed to the buffet and help ourselves. Many of the trays at the buffet were empty and the selection was very limited. After about ten minutes we caught the attention of one of the waiters to ask for some decaffeinated coffee and give him our vouchers. He pointed out to us the very fine print on the paper where it read that the breakfast only includes coffee, juice, toast and marmalade. If we wanted the buffet we had to pay $90mx each. We agreed to pay because we had already served ourselves; otherwise we could have had much better breakfasts somewhere else. We waited more than 20 minutes and the coffee didn’t come. Finally, I went to look for the waiter and ask him. He took another ten minutes to bring us two cups of hot water with decaf coffee envelopes on the side… no toast… no marmalade. We paid and left, making some effort to forget the experience and enjoy our first day in beautiful “Puebla”.
The next day we decided to give it another try and went down for coffee, toast and marmalade; again, they took forever to serve us and when they finally brought the toast, we had to ditch the butter and marmalade from another tables.
Our advice: if you want to enjoy Puebla stay away from this hotel. The photographs and many of the reviews online are extremely deceiving. My only regret was not having taking some pictures to post online.
Puebla is a beautiful Colonial City, the people are the most courteous and friendly and there are plenty of places better than Posada de San Pedro to stay in.