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Banff Rocky Mountain Resort: Guest Reviews

2.5 of 5
1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Hotel amenities
Banff Rocky Mountain Resort
Ranked #17 of 33 hotels in Banff
4.0 of 5 stars 197 Reviews
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197 reviews from our community

Traveller rating
    53
    67
    44
    22
    11
See reviews for
Families
56
 
Couples
72
 
Solo
6
 
Business
6
 
What travellers say
  • Very small(4)
  • Full size(4)
  • Indoor pool(3)
  • Hot tub(3)
  • Bedroom unit(3)
Date Rating
calgary
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great Weekend Getaway”
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

The accoomodations appear to be recently refurbished but there is some wear. Small amount of mold in the corner of the shower. Carpets looked dirty. Glass on gas fireplace is etched from smoke. That being said the room was clean, the bed was comfortable, the water pressue and temperature was terrific and the property was quiet. Did not use the pool,hot tub or restaurants on site.

The Keg was terrific. Quiet on a Sunday night and we had a new waiter Keith who was terrific. Small mixup with our food delivery was handled well, food was delicious.

Overall we would stay again and would recommend to others.

Room Tip: We had no problem with noise and were a bottom unit. However we think the room above was only occup...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Smith, General Manager at Banff Rocky Mountain Resort, responded to this review
21 February 2012
Thank you for taking the time to post comments about the resort. I have addressed your concerns about the unit cleanliness with our housekeeping staff. We are happy to hear you would stay with us again.
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Toronto, Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
“Comfortable accommodations but a little too far from town”
3 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

On our way to the BC interior we stopped in Banff for one night at this property. Its actually a collection of buildings, some with hotel rooms and others with suites. Its Motel style so you drive up to your door. The buildings are fairly spread out and our group got separated because we had 2 types of rooms.

It is not located in town but a 4-5 minute drive into town. Too far to walk so its a bit inconvenient. The free shuttle is nice but doesn't make up for the hassle of waiting around. We had a rental car so it didn't matter too much but it would have been nice to go out and not have to worry about how much you drank at the bar.

The rooms need an update but they were comfortable and clean, the beds too soft. The suite had a well equipped kitchen and fridge. Front desk staff were pleasant and helpful.
We did not use the amenities but there were hot tubs and pools available..

Fast free internet via Wifi.

Not too much to complain about for a quick stop but if I was staying in Banff for longer than one day, I'd look for something in town.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Smith, General Manager at Banff Rocky Mountain Resort, responded to this review
21 February 2012
We appreciate hearing your candid comments about the resort. The resort is 4km from down town so if you want to park your car and just walk a property in the town core would be your best bet if you don't want to spend time waiting for our shuttle.

We hope you will have the opportunity to visit Banff National Park in the future as just one night is not enough to enjoy what the park has to offer.
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Strathmore, Canada
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“BRMR”
5 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

We've stayed here several times over the past 8 years. A couple of times for a company xmas party and a few times on our own dime. We've never yet had a bad experience and we always enjoy our stay there. We would definitely recommend them.

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vicki Smith, General Manager at Banff Rocky Mountain Resort, responded to this review
21 February 2012
Thank you!
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Three Hills, Canada
1 review
1 helpful vote 1 helpful vote
“AMAZING SERVICE”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Stayed for their annual SasSQUASH tournament. Housekeeping was AMAZING; great cleanliness, great service. Room was 89/night with fireplace and two double beds. Guest service was beyond accommodating, and the facilities/transit to downtown was wonderful. Would stay again, planning to come back next year!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Smith, General Manager at Banff Rocky Mountain Resort, responded to this review
21 February 2012
Great to hear you enjoyed your self at the Sasquash tournament. We are thinking about having two tournaments a year perhaps spring and fall. We are just not sure if we will have enough interest for two events.

Thank you for your kind words. I will pass them along to the staff. We look forward to welcoming you back to Banff.
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Surrey, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
“Beautiful resort ground and quiet location”
4 of 5 stars Reviewed 12 January 2012
3
people found this review helpful

Friendly reception staff working 24/7. The window latch of one room was not working and despite being late at 10:00 p.m. and -17C/1F, someone came right away in a golf cart and fixed the problem in no time.
Although the resort was practically empty, they put someone above us. Noise was a big problem. The people above came back every night after 11:00 pm and ran around and talking loudly till 1-2 am. It was a tough week for us trying to sleep. We did not complain to the front desk though because we were too lazy to pack to move to a different room.
The swimming pool, in-door hot tub, out-door hot tub, sauna room were all great. The squash courts were first class. The free guided walking tours were really fun. We got to see awesome scenery.
The kitcken was fully equipped. We were really impressed by how complete everything was there for us to us. We cooked every meal for the whole week.

Room Tip: Get an upstairs room to avoid noise problem from other guests. Bring your own squash rackets and ba...
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask HongngaDan about Banff Rocky Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Smith, General Manager at Banff Rocky Mountain Resort, responded to this review
21 February 2012
I am so happy to hear that our staff were attentive and helpful during your stay. And, I am glad you had the opportunity to go on some of the interpretive walks we over. The scenery is beautiful and those of us that are fortunate enough to live here sometimes take it for granted.

Your comment about us putting you in a room with someone above when the resort was not busy is a good one and I will pass it along to the Front Office staff.

Thank you for your comments.
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Additional Information about Banff Rocky Mountain Resort

  • Banff Rocky Mountain Hotel
Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Price range (per night):* S$122 - 257

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Banff Rocky Mountain Resort
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