Friendly reception staff working 24/7. The window latch of one room was not working and despite being late at 10:00 p.m. and -17C/1F, someone came right away in a golf cart and fixed the problem in no time.
Although the resort was practically empty, they put someone above us. Noise was a big problem. The people above came back every night after 11:00 pm and ran around and talking loudly till 1-2 am. It was a tough week for us trying to sleep. We did not complain to the front desk though because we were too lazy to pack to move to a different room.
The swimming pool, in-door hot tub, out-door hot tub, sauna room were all great. The squash courts were first class. The free guided walking tours were really fun. We got to see awesome scenery.
The kitcken was fully equipped. We were really impressed by how complete everything was there for us to us. We cooked every meal for the whole week.
Room Tip: Get an upstairs room to avoid noise problem from other guests. Bring your own squash rackets and ba...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
I am so happy to hear that our staff were attentive and helpful during your stay. And, I am glad you had the opportunity to go on some of the interpretive walks we over. The scenery is beautiful and those of us that are fortunate enough to live here sometimes take it for granted.
Your comment about us putting you in a room with someone above when the resort was not busy is a good one and I will pass it along to the Front Office staff.
Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC