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Reviewed 11 August 2014

Great hotel close to mall and dinner theatre.
We had a great stay at this hotel the rooms were very lovely and clean .
The bed was so comfy. We voted it the best bed we have slept on in hotel in a long time.
If that wasn't enough there was a lovely full complimentary breakfast.
Staff was very friendly.
Also had a terrific supper at the Fireside restaurant located right in the same parking lot as hotel.
Very nice food for a reasonable price great ambiance as well.
We highly recommend this hotel.
Reasonable price great stay.

Room tip: I do not think there would be a bad location in this hotel.
Date of stay: July 2014
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank sweetSaskatchewan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 11 August 2014

Thank you very much... very kind. A good "sleep" when travelling is of the utmost importance which is why we went out and purchased one of the best beds in the market. We see it paying off with many comments similar to yours - again thank you!! Great restaurant for lunch and dinner (as you noted we offer a complimentary and if I may say a very popular breakfast). In short, pleased that you chose to stay with us and we look forward to your return. Have a great summer!! Jim Wirun CHA General Manager

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Reviewed 6 August 2014 via mobile

This was the worst experience my wife and I ever had in a hotel.The second day we were leaving our room to go down town at a prix 9.30 am we met the housekeeping out side our room and told the lady we would be out till about noon. I returned to the room at 1.30 in the afternoon and the ladies were still talking on the hall and our room was NOT. Yet cleaned. I informed the lady I would be back about 4.30 thar afternoon. I returned at 4.45 and yet the room was NOT cleaned. At 4.55 the lady knocked on the door and asked if she could clean the room. She did Not wipe the bath tub at all as we had left 2 wet face cloths on the handle to get in and out of the tub and they were still there. None of our face and tooth brushed had been moved so I assume she did not wipe the sink area either.she went through the rest if the room as I watched and only partially wipe down the desks
She asked if she could vacuum and she did ONLY the open area there were still dust bunny's understand th e bed. I told her we had some ants on the window ledge and she did not even wipe thar edge.I talked to the sales managed about how discussed I was and he said he would tell the manager. I did not my wife until the next day as I know she would have wanted to move right away. We were offered 50% of our next stay but I can tell you as we travel a lot we will NEVER stay again there or possibly any other Wyndham hotel in there chain as I don't feel they are a big worried about Cleanliness in their hotels judging by our stay here.

Date of stay: July 2014
Trip type: Travelled on business
1  Thank Rosco2533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

Appreciate you taking the time to share the details of a very unfortunate incident and certainly one that we sincerely regret. It takes me somewhat by surprise as I've never had a like or similar incident occur - in fact more often to the contrary the hotel staff are praised for their customer service, attention to detail, and above all guestroom cleanliness. Please accept my personal apology as well as the entire staff for the inconvenience both you and your wife experienced. We do hope that you will recognise this event as a "one off" and continue to recognise Wyndham Hotels as a quality Brand of hotels wherever you travel.

Sincerely, Jim Wirun CHA General Manager

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A Wyndham traveler
Phoenix, Arizona
4
Reviewed 29 July 2014

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

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Reviewed 28 July 2014

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014

This hotel is located close to all the amenities and activities that my family and I take advantage of in the City of Edmonton, Alberta. The hotel is 5 - 10 minutes from a major Casino, River Cree Resort, the West Edmonton Mall, and other activities such as the Science Centre, and golf courses. The hotel administration, staff and cleanliness is a real asset. They offer a full continental breakfast with many choices of interest and nutrition. I recommend this hotel to anyone who wants to have a family vacation, or if you are there for business trips as well.

Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Marie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

So true... Location..:Location..Location. Appreciate the recommendation as well as you noted and our slogan suggests "Built for Business..Built for Leisure..Built for you!! See you again soon and "Thanks". Jim Wirun CHA GM

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