Terrible Experience
My friends and I stayed at the Novotel for New Years and thought all was well until I got home and received a charge on my visa bill for $100 that shouldn't be there. I called to complain thinking maybe there was a mistake and was told by the lady on the phone that it was a charge for the minibar. The minibar is sensor sensitive and if anything had been moved it would be recorded. Having not touched anything I asked to have them check their restock records so that they could see nothing had been taken whatsoever. I received a call the next day telling me that my friends and I had drank beer, wine, vodka and various other drinks. Which was 100% incorrect. They are trying to rip me off because I am a young adult. I will never stay with Novotel again, and tell everyone about my terrible experience.

We had just moved out of another hotel due to the noise and cleanliness of a US based hotel chain to our disappointment.
Novotel let us go up to one of the rooms to check it out before booking. When they heard that a senior was with us, they found a room with handicap access. Pros: staff is very professional and helpful, CLEAN room, reasonable rate (AAA discount), parking come&go as you need, situated in an office complex which has access to local shops (coffee shops, library, nail salon, clothing stores) and underground access to the subway and across the street to a major grocery store, Staples, salon, etc.
Cons: Room was small but cleanliness makes up for it, TV access is complicated since you can use the internet through the TV, Internet access is good once you figure out how to connect
Other: has a gym etc. but no time to use it
YES we will definitely go back.

Beautiful hotel, perfect location for the business I needed to complete and staff was accommodating.
Wifi was an issue, they have problems through out the building. They even provided wifi signal boosters which in my case did not improve the situation.
Unfortunately the rooms are not hardwired, so I ended up using the lobby computer much of my staff.
The staff accommodated me financially for this issue and were extremely helpful.
The room service and food was very good, would highly recommend the restaurant on main level.

This was a basic 3.5-4 start hotel. It was clean, comfortable, reasonably priced and we would stay here again if we were planning to see a show at the Arts Centre again. Don't stay if you are looking for super-luxury, but for the price it was worth it and we liked the king-sized bed. The restaurant, Trio, was a gem in the neighborhood. We hadn't expected much because it's a hotel restaurant and it was empty when we arrived. But the food was amazing! We'd definitely eat there again.