We read the reviews, saw the pictures and we were so excited to stay here. It looked and sounded fabulous. It was everyting but. When we arrived they were giving a tour of the castle to a large group. So there was no one to help us with our luggage or our room. Finally someone recognized we were guest and got our information and showed us to our room and left. There was no welcome, we felt like it was all too much trouble. Ask about dinner in the hotel and they looked at me and said well let me check and see if we can take you. They call back and said they could seat us at 8. I explored the hotel myself and realized that this hotel is set up for meeting and wedding. All the public rooms were set up for large receptions. If there were open chairs they were ropped off and not for sitting. Our room was not one of the ones on their website. In fact it was just average. It was very dark and not that special. The hotel was taken over by weddings. My husband and I felt like wedding crashers. The dinner at the hotel was very good and our waiter was the only smiling face we had for our entire stay. The next morning we went down for breakfast. We were told to wait at the reception desk and someone would show us were breakfast was served. We waited about 5 to 10 minutes and then we said we would find it on our own. Suddenly someone appeared and show us the way. There was a large table with empty platters and food in plastic wrappers. Their was nothing fresh, no fruit, no fresh bread, a stale sweet cake. That was it!!! However, the coffee was good. There was no service, once we got our coffee that was the last time we saw anyone. When we checked out we were given our bill and again, no goodbys nothing. I asked them what was going on. They said they were having 3 wedding that day and they were all very busy. Well, my advise is, that if you are not getting married there, stay away. If you must go, make sure they are not having any wedding while you are there if you want any service at all. It was one of the worst hotel experiences I can remember. In fact we found out they have been open for 10 years for weddings and meeting but only 2 for overnight guest. It shows. A pretty place does not make up for bad service.
Room Tip: make sure that their are no wedding
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 June 2011
Dear Guest,
we appreciate your comment about the stay at our Castello and we are really sorry you could not experience the marvellous holiday you planned.
The weekend you are referring to was actually a very busy weekend and we realized at that time that we did not give the right attention to you. Normally the welcoming is a treat moment and the first impact with the Castle is the most important. That Saturday we had as you told some weddings going on, but also tourists visiting the Castle and all the rooms were booked. We apologize you felt like wedding crashers, it is not the feeling we want for our guests.
The General Manager was not on duty that weekend and that is why he did not receive you. We understand that the weekend was not so fabulous as you imagined and for this reason we offer you a free night stay for your next visit to Italy.
Best Regards,
Caterina Bricolo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC