Dear Mountainman341,
Thank you for taking the time to share your comments, we appreciate the feedback.
Room types and suite amenities (like air conditioning) are clearly described on Expedia, other online travel agents, our web site and other materials. When you made your reservation you chose a studio suite with no air conditioning. The studio suites with no air conditioning are a strong value proposition but they can be less comfortable when the weather is quite warm (as was the case this summer).
Bighorn Meadows Resort is luxury resort condominium development and our suites and service are well geared for longer term stays. As you’ve pointed out daily housekeeping is not provided as part of the daily rate but it is available as a fee for service. This style of service is consistent with many other condo style resorts in resort destinations around North America.
Most times we are able to offer a late check-out upon request. Check-in and out times are clearly indicated on Expedia, our confirmation letters and other materials.
We’re sorry you didn’t enjoy your stay with us. If you do choose to return you may find a 1 bedroom or larger suite more comfortable. All of our full size suites have views, balconies, equipped kitchens, living areas and air conditioning.
Sincerely,
Michael Anderson
General Manager
Bighorn Meadows Resort