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All reviews old building town centre steep stairs character and charm four poster bed beer garden large car park quiet street a ground floor room low beams first floor lovely hotel single room stayed for one night few minutes walk sunday lunch no lift
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Reviewed 3 August 2014 via mobile

We stayed here a couple of years ago during our big UK trip, where we drove right across England and Scotland for a month. We loved this place, especially the pub downstairs and our little room on the top floor with four poster bed and quirky little ensure with the little door. Very ye olde England and exactly what we were craving to see before we left Australia. Cirencester itself was beautiful and ironically we have since discovered I have 600 years of ancestral history in Cirencester, so we will definitely be back and will definitely stay here again. Great spot.

Date of stay: August 2014
Trip type: Travelled as a couple
Thank Michael C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim_Waller, Owner at Corinium Hotel & Restaurant, responded to this reviewResponded 11 August 2014

Thanks very much for your review and we hope it won't be too long before we can welcome you back to the Corinium. Best regards, Tim

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Reviewed 14 July 2014

We booked this for our wedding anniversary as somewhere different to try for an evening meal. We have eaten here before several times but out in the garden and food has always been lovely.

We had lovely evening meal here, was very delicious, all three course, we both tried something different and every course was lovely. My husband loved the crab and no faults at all and we are quite picky with food.

Staff were very friendly and even the waiter who was new, although nervous was very helpful so we felt relaxed. Loved the restaurant but and there was only a small 'but', which is that the chairs are quite hard and upright to sit in for two hours and the restaurant lacked a little ambience. I think just a little mood music quietly in the background as it all felt a bit hollow and echoey in there like a dance hall, due to the wooden floor so something to warm it up. It just didn't feel quite as a romantic as I was hoping but with a few tweaks it would be there.

Can't fault it for lunchtime and the garden is really lovely to sit out in and we regularly do. The bar is lovely, I have read the past reviews and really sad to say that people found bar dingy and the smell of food cooking in the garden, the bar is lovely, really cosy, really welcoming and comfortable, I used to go here 20 years ago and the whole hotel has been transformed into a really lovely place. As for the smell of cooking in the garden, that really made me chuckle, there's nothing nicer than sitting in the garden and smelling the divine smell of cooking, drinking a glass of wine and waiting for your meal to be delivered to your garden table! I can't comment on the rooms as never stayed but this is an incredibly lovely and old building and if you want modern and wide staircases maybe you need to go and stay in a Premier Lodge!

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Location
    • Service
4  Thank PipskiMaripski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim_Waller, Owner at Corinium Hotel & Restaurant, responded to this reviewResponded 1 August 2014

Many thanks for your review and very pleased that you both overall enjoyed your special occasion dinner here. I was surprised though about the lack of ambience as we normally have favourable comments on this. There is normally background music on, though I know it was not working recently for a few days, now fixed.
Thanks again and we look forward to welcoming you back.
Kind regards, Tim Waller

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Reviewed 10 July 2014

My wife and I attended a birthday meal of a friend (80th) the food was excellent along with the service, it was a Saturday and busy but you would never know, the staff were spot on food good and good size portions. I will be going again

Date of stay: July 2014
Trip type: Travelled with friends
1  Thank 725stephenr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim_Waller, Owner at Corinium Hotel & Restaurant, responded to this reviewResponded 16 July 2014

Many thanks for your review and we were very pleased to read that you enjoyed your meal. We look forward to welcoming you back soon. Thanks again and with kind regards, Tim Waller

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Reviewed 2 June 2014

We stayed at The Corinium Hotel in Cirencester for a friends wedding in Bibury. While most of our friends stayed at the nearby Travel Lodge, we on the other hand wanted a local place to stay with charm and character. The Corinium certainly did not disappoint on this regard. We arrived earlier than anticipated and much earlier than the designated check in time but that wasn't a problem as our kind host Tim organised a room for us immediately that was ready so that we could drop off our things and get ready for the wedding.

The room was spacious and charming with a four poster bed and lovely ornate furniture. A steal we thought at just £80 which included breakfast for two the next day. We used the bar downstairs whilst waiting for our taxi which looked out onto a lovely garden with benches to sit on. Our taxi did not come when it was due and the hotel did not hesitate to ring them on our behalf to check their availability and kept checking in with them until it arrived.

Our sleep was peaceful and the bed was very comfortable. We checked out with ease and efficiency.

After our stay I was very worried that I may have left a precious ring in the room and contacted the hotel to see if they could locate it. They were very efficient in coming back to me and even offered to check the vacuum cleaner to see if it had been accidentally hoovered up. Embarrassingly me for me the ring was actually found in another location and when I informed the hotel of this they sent me a lovely reply telling me they were relieved I had found it and were not in the least bit snotty that I had wasted their time.

Thank you to the staff at Corinium, especially Tim, for a lovely stay.

Room tip: I recommend room number 12.
Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ClareF773
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim_Waller, Owner at Corinium Hotel & Restaurant, responded to this reviewResponded 13 June 2014

Many thanks for your review Clare and we were very pleased that you enjoyed your stay here with us. Do hope we can welcome you both back again in the future. Kind regards, Tim

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Reviewed 14 May 2014

Based on photos and testimonials, I had high hopes but the Corinium let me down with a thump.
The green space in the back, the large parking lot, with the quiet location fairly close to town centre, are the three things that the hotel has to offer. The rest is mediocrity at best, awful and dangerous at worst.

The property is old, and I wasn't expecting a palace (I've travelled extensively in England) but this was the low point on my most recent visit and I spent two unhappy nights there.

Some of the rooms may have been better than the one I had, which was in the attic. I agree with another reviewer about the steep narrow staircase, and I intend to write a letter to the local authorities regarding the safety of the upper level rooms with respect to fires.

The online description of the room I was offered did not convey the fact that it was essentially windowless (three small 'skylights' in the slope made it feel positively tomb-like). The other lighting in the room was very poor and gloomy, certainly not adequate for reading.

The bed was a double, and the quality of the mattress and the bedding was just barely adequate. The bathroom lighting was even worse, flushing the toilet required a special 'technique' and a lot of luck, and the shower was...pitiful. Two bath towels and one hand towel were provided, and when asked for an additional hand towel a male staff member snarkily replied that we 'should have received two'…..implying that we were making an unreasonable request….perhaps he thought we had stolen the thing! Then he stomped off to get the tiny towel and returned to thrust it at my husband without another word. Bad manners don't begin to cover his surliness.

Hallways are grubby and narrow.

The food at breakfast was mediocre…and the service awful. We were not so much invited to take a seat, but directed where to sit, and on the second morning INFORMED that there would be a self serve buffet only, because there was a special event taking place that morning. In other words….hotel guests should hurry up and finish so that they could prepare.

I might have shrugged off the accumulation of disappointments at the Corinium and not written this review, or written off the Corinium - but for the two straws that broke the camel's back.
One was the astonishingly unhelpful and surly attitude that we encountered from some (not all) of the staff. The second is the concern over fire safety. How anyone would be able to evacuate from the upper floor if a mystery to me.

Overall - very poor indeed.

Date of stay: April 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank CameliaSinensis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim_Waller, Owner at Corinium Hotel & Restaurant, responded to this reviewResponded 17 May 2014

I was naturally sorry that we did not meet your high expectations during your stay, but was also shocked that you found our customer service so bad. As you rightly noted the majority of reviews comment favourably on our friendly service and indeed the hotel recently won the Cirencester business award for customer service. I have discussed your review with all of my front of house staff who were also very disappointed by your comments. I am confident that they, like me, continually strive to ensure everyone enjoys their visit. It is clearly not always possible to satisfy everybody and therefore we recognise there is always room for improvement and consistency. I have also discussed the hand towel incident with the employee concerned, though please be assured this kind of attitude was most unusual for him.

I note that you stayed in Room 7 last week and for other potential guests reading my response please note that the room is located in the old attic, which was converted into three bedrooms over 10 years ago. It does indeed only have three roof-lights and this room is shown on our website, although it has been recently redecorated with a new stylish hessian and burgundy colour scheme. Whilst the majority of people love the room with its vaulted ceiling and character 400 year old beams, we are asked by the occasional guest for another room as they prefer a room with larger windows, rather than roof-lights. I must again emphasise that the hotel has a fire safety certificate from the local fire brigade, smoke detectors in all rooms and safety equipment throughout. I do so wish that you had requested a room change, particularly given that you were staying with us for three nights and your fire safety concerns. I have checked the shower and whilst the water flow was adequate, it was not functioning to its full capacity and my apologies for this. The electric pump has now been replaced. However, I found nothing wrong with the toilet and it flushed first time.

The ground floor hallway or rather corridor is indeed fairly narrow, but it was not grubby. In fact, as a wall notice stated, this corridor was actually being decorated at the time of your visit, which probably explains your observation as we did carry out some wall repairs prior to painting.

Breakfast tables are prepared according to the number of residents in-house the previous night i.e. a couple will have a table set up for two and a group of ten residents together will have a table ready for them. A hot buffet is provided only when we are very busy, but the breakfast menu on every table clearly advises guests to just ask if they prefer table service or want anything else from the kitchen. The restaurant had indeed been booked for a private company event on one morning and I believe that I personally discussed this with you both in the Restaurant after breakfast service, although you gave no indication at all of being bothered about leaving the room slightly earlier.

In closing and as I ask on the guest welcome letter, I really do wish that you had raised your issues with me during your stay. Yours sincerely, Tim Waller

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