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3 - 6 of 6 reviews
Reviewed 16 August 2012

I wrote an email of complaint after our stay in August 2012 because certain fairly small things were not dealt with when we mentioned them at the time. I received a very swift reply;apologising and assuring me that the issues would be dealt with. The manager also said he would refund part of the let fee; which he did.
I was impressed that the management clearly were concerned about guest satisfaction; and in light of this I would stay there again.
The apartments are secure, and in a good central location; well set out and equipped. There is a secure underground carpark at a moderate fee.

Room tip: Rooms over the canal at the back, though neither side will be noisy.
Date of stay: August 2012
  • Trip type: Travelled as a couple
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    • Cleanliness
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Thank Debbiegene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2012

Though the location of these apartments was great -within walking distance to shopping, restaurants, gardens and public parks, I was very disappointed however with the cleanliness of the room, I tried not to look to closely at the various marks, smudges, food splatters and parcels of hair left around. There was also a delay in checking-in as we were unable to locate the duty manager. Beware, these apartments don't have a staff member on site 24/7 so you may have to leave multiple messages on a mobile phone before you can locate anyone (even though we arrived at 10 in the morning) . This followed an exhausting long haul flight and 2 hour bus ride, I guess we naively hoped that paying for early check-in and advising them in advance of our arrival time would have meant a smooth transition to a much-needed bed but alas. The following day I also found myself in the frustrating position of being turned away from the nearby Holiday Inn when I tried to show the hotel receptionist my room key for use of the gym (which had again been paid for in advance). Apparently we were meant to have been issued a gold tag from our receptionist in order to gain entry to the gym. You guessed it, another phone call to track down the Duty Manager in order for him to meet us to obtain the key.
The apartment itself was a good size and suited our needs well –I would recommend the one bedroom rather than the bedsit (which our friends had, and was a very tight fit).
I guess this style of accommodation is definitely more serviced apartments than hotel-style in its service and cleanliness standards. Which is a shame really because more of an effort in both areas would have made for a much more enjoyable stay.

Room tip: Go for the 1 bedroom apartment rather than the bedsit -it's worth the extra money.
Date of stay: May 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Belinda K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2011

Used these apartments for a business stay. The apartments look very professional from the exterior, clean and a good location in relation to the proximity from the town centre.
Once having been let inside the building we mazed our way to the reception. The staff were not very friendly or helpful and quite rude but finally we got our key.
We then went to our room where the key did not fit, only to be told we were in the wrong block by a resident whose home we were trying to get in. The reception staff had not informed us that we had to re-enter the building from a different side. When we reached our room in the correct block, it was clean and modern and the cleaning staff were extremely friendly and helpful.
The location is pretty good. The town centre is just around the corner within a couple of minutes walking distance. The apartments are also just off the main ring road around Leicester, so providing you miss the rush hour traffic it is a decent system to get around the city

Overall a nice stay, would probably stay again if in the leicester area, some improvements to reception would be nice.

Date of stay: May 2011
  • Trip type: Travelled on business
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    • Sleep Quality
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2  Thank Lukeh1101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.