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PremierInn.com
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2,128 - 2,133 of 2,963 reviews
Reviewed 8 April 2014

booked this hotel as coming up The Smoke with a friend to see Gary Barlow..always stay in a Premier...first time for this one...Excellent ! Room ready on arrival...one hand towel short..was worried in case we billed so reported to reception...with 4 minutes a replacement with a smile..WellDone Housekeeping !
Room spotless as I would expect of Premier.....Good nights sleep...then the Buffet Breakfast...always a treat for females who are used to getting breakfast for everyone else ! extra requests like poached eggs..poridge etc were pointed out on arrival at table...and all requests delivered happily...food very good and plenty of everything...busy place but staff rose to the occasion...Well Done...same for next day...warm welcome from reception on arrival and on departure...so booked same room for June when I come back again...the whole running of this Hotel is a credit to The Manager and his Staff as everything was so enjoyable

Room tip: we were first floor 117..and it was fine...no probs.....Great Location for 02 or stratford shopping..as DLR is so easy to use...beats the butt off The Tube
Date of stay: April 2014
  • Trip type: Travelled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank TJ T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Premier Inn D, Manager at Premier Inn London Docklands Excel, responded to this reviewResponded 12 April 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and that you recieved the great service you deserve.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

This was our first experience of Premier Inn. Our stay was perfect. The staff -ALL were very friendly and courteous. Our room was spotlessly clean and very quiet. The bed was really comfortable and we had the perfect nights sleep. We ate in the restaurant which was very good value and very tasty. We were going to the O2 and it was a 10 minute ride on the DLR which was a short walk away. Perfect.
I cannot rate this hotel high enough we would definitely stay here again if in this area of London.
First Class
The downside was paying to park but I guess this is London !

Room tip: We stayed in room 4 which was very quiet.
Date of stay: April 2014
  • Trip type: Travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Thank happyholiday44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Premier Inn D, Manager at Premier Inn London Docklands Excel, responded to this reviewResponded 12 April 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and i will definately pass on your great comments about how clean the room was to my housekeeping staff.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

It's a PI, therefore you know what you're getting, but the reception staff were superb - relaxed, capable, professional and looked after my guests very nicely. Good job, thank you - esp. Mo and Marta.

Date of stay: April 2014
  • Trip type: Travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Premier Inn D, Manager at Premier Inn London Docklands Excel, responded to this reviewResponded 12 April 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on. I will of course pass on your positives comments to the team and especially Mo and Marta!
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

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Reviewed 4 April 2014 via mobile

This Premier Inn is one of the best I've stayed in. We were here to see Justin Timberlake at the O2 which was easy to get to. The DLR is beside the hotel so a couple of stops down on here gets you to the Emirates Cable Car which was well worth the trip over the Thames to the O2. The hotel is really nice and is in a quiet area so we felt nice and safe walking around outside. The breakfast buffet is really good with the staff even encouraging us to eat more! All the staff seem really friendly as well. All in all a good stay and we've already booked to come back again in December.

Date of stay: April 2014
Trip type: Travelled with friends
Thank TreesyEngland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Premier Inn D, Manager at Premier Inn London Docklands Excel, responded to this reviewResponded 6 April 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and I hope you had a good time seeing Justin Timberlake at the O2.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2014

Room to hot and drunken couple kept us awake all night :-(
Nice room and hotel but with no sleep it put a huge dampner on the whole experience , which was a huge shame as it was the wife's birthday trip to see justin timberlake :-(

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank James W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Premier Inn D, Manager at Premier Inn London Docklands Excel, responded to this reviewResponded 5 April 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really disappointed to see that your stay with us was not a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep.
It is great to get feedback from our guests about what we are doing well and what we can improve on. Please call us on 02075402240 and we will do our best to resolve the problem.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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