This is the first time I have left a review here despite years of business travel. I am just so disappointed with the attitude of the staff in this so called 5 star hotel. Just returned from a one night stay at The Grange, St Paul's. We were really looking forward to pampering ourselves, the spa looked especially inviting and we booked this hotel for that reason. Unfortunately we were disappointed to find that the attitude of the staff was not 5 star, more Travelodge.. After an unpleasant incident in the spa where one of the girls removed my locker key and forgot to return it I was left in my swimming costume at reception dripping wet while the receptionist had a good laugh at my expense. I complained about the attitude of the spa staff to hotel reception afterwards but was not contacted by a manager or anyone else, I just got the overall impression that they couldn't care less. The only exception were the staff in the Novello restaurant who were very attentive, the food was excellent and reasonably priced for the location. Something else to be aware of is that due to the layout of the building (internal walls) there was absolutely no mobile phone reception in our bedroom despite having 3 phones on different networks. We should have been told this in advance and I spent the night worrying if the kids were trying to ring us. All in all we won't be back.
Room Tip: Avoid the internal rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC