Visited hotel on 4th July 2011 for meal. In summary very little meat in steak pie, carrots very undercooked; 'cottage pie' consisted of mince with overcooked peas in it and a dollop of mashed potato on top (thought maybe picked up the dogs dinner by mistake!!), accompanied by cold vegatables (my father who never complains simply couldn't eat it!) 'chicken fajita sizzler with salad' , too well sizzled, soggy peppers and onion, salad was tiny salad garnish; lasagne best of bad bunch however the person who ate it had an upset stomach a few hours later....maybe a coincidence!! Response from 'manager' and later owner, both right away 'well no-one else has complained' 'food must not be up to my standard' (obviously I must be the only one who expects food to be of edible standard!); ''no-one has complained before' .
So disappointingly I explained how about a year previously a steak was very reluctantly returned twice as very undercooked then half of it very over cooked!(turned out chef was off that night!!) only to be told we were serial complainers!! and that we were getting our money back and not to go back!! Extremely disappointing attitude and no apparent concern over quality of food. Must be great to be in position whereby trade can be turned away without any consideration at all to the merit of the complaint. And even if it was the very first complaint (which i doubt) what a way to handle it!!!!!

The name of the hotel and the prices dont refect on the place itself. The rooms are in serious need of decorating. Wallpaper hanging off, peeling paint, dirt and cobwebs, not to mention dirty carpets and alot of clutter. The ensuite was also in need of a good cleaning, mould and a definate foisty smell. The breakfasts are also poor value for money. You can stay at a major chain on hotels for almost half this price but get the standard you expect. I wont be going back!

Even within its price range this was a very disappointing Hotel, the website promised much more than the Hotel delivers. we would advise a trip back to Dumfries and book into the Premier Inn. It has more charm and sophistication.

The Hotel itself can hardly carry the title Country House, which in todays market promises a degree of cleanliness, decor and charm, though the room was a good size and bed linen spotless the wallpaper was peeling and cobwebs were spotted.(Luckily my wife did not spot the large garden spider under the bed and this was a room on the first floor) The en suite was clean but needs a coat of paint and some cleaning to attack the mold and evidence of damp.

The downstairs area was ecletic and early 80's, shabby conservatory furniture, without a conservatory but with a lot of clutter. half used candles on windowsills and stuffed toys on the fireplace.

The food was also poor the menu was as though the cook had just discovered the blue dragon section of tescos and the number of dishes were too many for such a small establishment. We settled for a bar meal and noticed the specials were the same for the dining room and the bar. I had a chilli which was not nice, edible but not nice, the use of baked beans rather than kidney beans did not help the presentation or flavour.

The staff were very friendly but disinterested, the owners obsessionas as to what time we would be down for breakfast sparked hopes of a cooked to order feast.....no the full scottish had clearly been cooked to death prior to our waking up.

This is coloured by tummytrouble or Wallaces Revenge i got over the weekend now i have a cast iron stomach and though cannot say for sure the Hotel was to blame the only thing i ate different from my wife was the chilli and some dodgy mushrooms at breakfast.

A little effort would go a long way, decluttering and a more focussed menu. freshly cooked breakfast would raise the standard considerably.

£75 per room per night is not cheap unlike the feeling i got from the Hotel.

Just returned from a 4 night stay at thos hotel. Caroline and Ken, the lovely owners, were very friendly and welcoming. They can't do enough for you and will always ask if they can do any more. On each night we stayed we ate within the restaurant or the bar. The menu's had lots of choice and I would highly recommend the lamb shank, the Scottish steak and the fajitas. My daughter, whose 6, was spoilt rotten and had lovely meals that were tasty and very good portions. The breakfasts were also lovely with table service and lots of choice. On the evenings we had some drinks in the bar and were entertained on one of the evenings by the owners daughter, Jacqui, who played the fiddle. She was brilliant and such a lovely girl. The locals were all very friendly and even their dog Angus was attentive!

The twin room we had, Criffel, was lovely and clean and I also appreciated the extras like the bottled water. The room had ample storage for us both and the shower was lovely and warm at anytime.

On one day we travelled down to a beautiful beach and on another got the train into Edinburgh from nearby Lockerbie. All in all the location was perfect for us.

All in all I can not rate this hotel high enough. The owners Caroline and Ken were very welcoming and so hardworking. I will definately be returning during the summer.
Thank you to all the staff and family there x