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Ten Hill Place Hotel: Guest Reviews

4.0 of 5
10 Hill Place, Edinburgh EH8 9DS, Scotland
Hotel amenities
Ten Hill Place Hotel
Ranked #59 of 140 hotels in Edinburgh
4.0 of 5 stars 637 Reviews
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637 reviews from our community

Traveller rating
    298
    225
    73
    29
    12
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Families
36
 
Couples
392
 
Solo
42
 
Business
69
 
What travellers say
  • Royal mile(61)
  • Very good(34)
  • Superior room(21)
  • Friendly and helpful(13)
  • Short walk(12)
Date Rating
London
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Nothing special”
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

This is a very un-special hotel. Reminded me of a Premier Inn room in style and comfort level but with an inexplicably large price-tag. We had a Superior Room for a couple of nights with breakfast on two mornings. I think the location was fine – not too far from most attractions in Edinburgh but then it is a very compact city. Our basic gripe was that the room had been cleaned lazily. There were dirty finger prints around the wardrobe door handles, thick dust covering lightshades, mirrors etc. The shower was ok but the tiling grout was pink and musty from the damp – a simple scrub would have fixed. I did not understand why our rubbish wasn't emptied, our 'complimentary' small bottle of water was not replaced after the first night, there were no tissues in the room's metal tissue boxes, why the tea and coffee tray was so mean. It was only when I scrutinised the (mucky) room folder that I discovered the hotel takes its eco-credentials seriously and as such “we encourage our guests to think green when they are staying with us”. Personally, if I had known this meant that, what I consider to be basics could only be provided “on request”, including basic cleaning standards, I would not have considered staying here. The room was absolutely devoid of any 'extras' and personal touches I would expect from a hotel rated so highly by the Scottish Tourist board. Breakfast was passable. Had to ask the chef to renew most of what was on the hot plate – skin off the scrambled egg, curled edges from the cheese etc. but no more than I'd expected by this point in the stay. And the hotel brochure was good enough to provide me with some more patronising 'eco' advice by reminding me not to take more sausages from the buffet than I needed. The hotel is owned by the Royal College of Surgeons and all profits re-invested there. Save your lungs from the dust in their average rooms and stay at a Premier Inn, giving the money you save on niceties directly to the surgeons charity, just like the owners of this place have.

Room Tip: Given its location, I can't imagine any room has a view other than of a brick wall.
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Gibson, Guest Relations Manager at Ten Hill Place Hotel, responded to this review
27 March 2012
Thank you for your comments. They have been passed onto the appropriate Departments and each of your complaints will be dealt with individually. Your water and toiletries should have been replaced and questions have been asked as to why this did not happen. We do strive to provide excellent customer service and we take all complaints very seriously.
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London, United Kingdom
Top Contributor
61 reviews 61 reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“Very Good Hotel - Excellent Breakfast”
5 of 5 stars Reviewed 7 February 2012

Stayed here for the rugby international. Saturday night expensive - understandable as everywhere else was full but other nights were very reasonable. Well situated just 10 minutes from the Royal Mile. Nice modern rooms, very friendly staff and excellent breakfast.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Gibson, Guest Relations Manager at Ten Hill Place Hotel, responded to this review
29 February 2012
Thank you for your comments. Delighted you enjoyed your stay and your comments on the breakfast will be passed onto our Chef. Hope you enjoyed the rugby too!
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Aberdeen, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“CENTRAL VERY NICE WOULD USE AGAIN”
4 of 5 stars Reviewed 1 February 2012

We were there with friends for 2 night sat/sun night stay. Great location, food was fine except on sat night they were running out of things by 7-30. Room when we arrived was freezing but reception supplied a heater. great staff woudl use it again

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris Gibson, Guest Relations Manager at Ten Hill Place Hotel, responded to this review
29 February 2012
We appreciate you taking the time to comment on your stay with us. We have noted what you said about Saturday night and hope out staff were able to accommodate your requests.

Please come back and visit with us again.
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Whitley Bay, UK
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Modern Hotel in Great Location”
4 of 5 stars Reviewed 31 January 2012

My husband and I stayed here 4 years ago and it was as good then as it is now. The rooms are a really nice size and have a nice feel with great luxurious bathrooms.
The restaurant/bar area is pretty small but it has charm. Parking is good, but it's not cheap.
Give this hotel a go if you want a quiet stay in a decent location in Edinburgh...

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chris Gibson, Guest Relations Manager at Ten Hill Place Hotel, responded to this review
29 February 2012
Thank you for your very positive comments. We do think we are in a great location but still provide a quiet place to come back to at night. Hope you do not leave it so long again to come back and see us.
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Hartlepool
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Opera friendly”
4 of 5 stars Reviewed 29 January 2012

Arrived early with no parking...however, our room was ready and so was a parking place...brilliant as Edinburgh is a nightmare to park. Stayed two nights...great room and although busy, the hotel was quiet during the night. Bathroom big. Staff very helpful...usual high bar prices. Very good location, lots of decent restaurants...went to the opera at the Festival Theatre...just over the road. Didn't have breakfast as there were lots of places nearby.
Only drawback was the limited parking places...also, car boot was scratched perhaps by laundry been taken out.

Room Tip: Rooms at front overlooked a square...rooms at back other buildings although I think may have been a...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Gibson, Guest Relations Manager at Ten Hill Place Hotel, responded to this review
29 February 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ten Hill Place Hotel

  • Ten Hill Place Edinburgh
  • Ten Hill Place
  • Hotel Ten Hill Place
Address: 10 Hill Place, Edinburgh EH8 9DS, Scotland
Price range (per night):* S$175 - 443

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