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Carlton Hotel Galway City: Guest Reviews

3.0 of 5
19 Dublin Road, Galway, Ireland
Hotel amenities
Carlton Hotel Galway City
Ranked #18 of 46 hotels in Galway
3.5 of 5 stars 259 Reviews
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259 reviews from our community

Traveller rating
    60
    96
    59
    29
    15
See reviews for
Families
90
 
Couples
78
 
Solo
7
 
Business
18
 
What travellers say
  • Very busy(10)
  • Friendly and helpful(10)
  • Swimming pool(10)
  • Kid Club(9)
  • Self service(7)
Date Rating
Cork, Ireland
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Could have been better”
3 of 5 stars Reviewed 25 January 2012

When I arrived at the Carlton I was a bit confused as to where to park as the front car park was closed and I had to drive down a narrow road to find a carpark. There was also an ice rink set up in front of the hotel. When I got to reception I had to wait about five minutes for someone to come to the desk and when they did I ended up waiting around while they took a phone call. My room was very nice; clean comfortable and warm. The bar is lovely with the exception of a closed down shop in one corner and I really enjoyed the meal I had in the hotel restaurant.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AKoalaBear about Carlton Hotel Galway City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shay Livingstone, General Manager at Carlton Hotel Galway City, responded to this review
27 February 2012
Dear Guests,

Thank you for sharing your experience with us, we appreciate you taking the time to give us your feedback.

I apologise sincerely that you found it difficult to find parking when you arrived to us and that you were waiting some time to check -in at reception. I wish to assure you that this is certainly not the usual experience of our guests.

We are pleased that many other aspects of your stay were to your satisfaction and the overall you enjoyed your stay.

We have addressed your feedback with all the Team here and in particular our Front Office Team.

We hope that you will consider returning to us again in the future as we would be grateful of the opportunity of demonstrating our very high standard of service throughout the hotel, including at reception.


Kind regards,


Mr. Shay Livingstone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Just like to say thank you for a great weekend.”
5 of 5 stars Reviewed 25 January 2012

My wife and I stayed last weekend with two other couples. With 6 people staying you would expect to have some problem but no. we could have had no complaints from the time of booking right through to the final payment.

The rooms, food and staff could not have been better.

Thanks again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bigbikerjoe about Carlton Hotel Galway City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shay Livingstone, General Manager at Carlton Hotel Galway City, responded to this review
27 February 2012
Dear Guests,

We very much appreicate your feedback.

We are so pleased that your stay and that of your friends was to your satisfaction. We thank you for your very positive comments.

We share all our guests feedback with our Team. Sharing our guests experiences helps all of us to realise the very important role we play, to help ensure our guests enjoy their stay with us.

We look forward to your next visit to us here in Galway City and hope it will be in the near future.


Kind regards,


Mr. Shay Livingstone
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wonderful weekend in the Carlton!”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Just had a wonderful weekend in the Carlton. Everything was perfect from check-in to check-out. Staff throughout all departments were very friendly & helpful. Rooms were clean and comfortable. Breakfast was plentiful. We had a beautiful meal on Friday night and it was very reasonable - €55 for 2 courses for 2 people including a bottle of house wine! Choice on the menu was very good & standard of food was excellent. The bar area was comfortable and relaxing. Would recommend this hotel without hesitation. Well done to The Carlton and all the staff.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AC0nn about Carlton Hotel Galway City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shay Livingstone, General Manager at Carlton Hotel Galway City, responded to this review
27 February 2012
Dear Guests,

From all the Team and myself, here at the Carlton Hotel Galway City, we want to thank you for taking the time to write this review. We were so delighted the you enjoyed your visit to us and your kind word s are so appreicated.

All our guest feedback is so important to us and helps us to monitor, our success at meeting the needs of our guests and making their stay with us enjoyable and memorable.

I do hope we can look forward to welcoming you back to us again in the near future.


Kind regards,


Mr. Shay Livingstone.
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Waterford, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“top hotel”
4 of 5 stars Reviewed 20 January 2012

First time at this hotel.Pleasantly surprised.From the restaurant to the bedrooms we could not
find a fault.Reubens is a great place to eat and the bar does lovely tasty bits.Staff are ever so helpful and nothing is too much for them.A little from the centre it is still a great location.
Will return definately.

Room Tip: Receptionists will do their best to give you what you want.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jpbWaterford about Carlton Hotel Galway City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shay Livingstone, General Manager at Carlton Hotel Galway City, responded to this review
27 February 2012
Dear Guest,

On behalf of myself Shay Livingtone and all the Team here at the Carlton Hotel Galway, thank you for sharing your experience during your last stay by taking the time to write this review.

We are so delighted that you enjoyed your time with us. We appreicte all your positive comments and kind words.

We look forward to a return visit from you in the near future.


Kind regards,


Mr. Shay Livingstone.
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1 review
“Staff fantastic !!”
5 of 5 stars Reviewed 15 January 2012

Stayed at this hotel for 49 euro pp which included b&b and evening dinner so wasn't expecting a lot. Well I was wrong . The rooms are ok and the pool is lovely especially in evening with underwater lighting . The bar was great with plenty of sport on large screens . As for the dinner in Reuben's restaurant ... Well it was way beyond what I expected . Staff were fantastic and presentation was great only problem there was too much !!!
Slept well on comfy bed and pillows were nice . Breakfast was buffet which is what I like and was fresh hot and again plenty of very courteous staff. Overall a great nights stay . Remember you pay for what you get but in this case you will be greatly surprised . Enjoyed !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Markdo1 about Carlton Hotel Galway City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shay Livingstone, Manager at Carlton Hotel Galway City, responded to this review
20 January 2012
Dear Guests,

Thank you most sincerely for taking the time to write to us and share your feedback.

Both myself and all the Team here at Carlton Hotel Galway City are always delighted to recieve our guests feedback as it helps us to monitor how we are performing at meeting our guests needs.

We are very pleased that you enjoyed your stay with us and we appreciate your fantastic comments regards the Team.

We look forward to welcoming you back to us again in the near future.

Kind regards,

Mr. Shay Livingstone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Carlton Hotel Galway City

  • Days Hotel Galway
Address: 19 Dublin Road, Galway, Ireland
Price range (per night):* S$109 - 255

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Carlton Hotel Galway City
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