This is a wonderful hotel in a great location. But more than that, the staff really went out of their way to help us with a problem completely unrelated to the hotel. I'd left a bag at one of the rest stops on the highway containing my camera and a small stuffed bear that belongs to my grand-daughter. Alain, at the front desk, called the restaurant at the rest stop for me, spoke to their manager and gave her directions on mailing the bag to me in Berlin. When I called him a few days later he had been following up for me, just to be sure the bag would be mailed to the right location. This is really service above and beyond what I would have expected!!
The hotel itself is excellent. Everything is within walking distance in the heart of the old city. The breakfast buffet was quite good, the room was comfortable. Would definitely stay again. Highly recommended.