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Prince de Galles Hotel: Guest Reviews

4.0 of 5
33 avenue George V, 75008 Paris, France
Hotel amenities
Prince de Galles Hotel
Ranked #399 of 1,838 hotels in Paris
4.0 of 5 stars 257 Reviews
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257 reviews from our community

Traveller rating
    97
    77
    51
    23
    9
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Families
37
 
Couples
102
 
Solo
15
 
Business
29
 
What travellers say
  • Eiffel tower(13)
  • George V(10)
  • Champs Elysee(8)
  • Luxury Collection(8)
  • Would highly recommend(4)
Date Rating
sao paulo
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“i will not go back!”
3 of 5 stars Reviewed 16 January 2011
1
person found this review helpful

I stay at Prince de Galles whenever I go to Paris ,and disliked almost everything on my last visit !
The hotel was empty during my stay ,due to weather/air traffic problems ,I had booked superior rooms and was assigned the smallest ,oldest superior rooms i ever had in all my stays there ,with peeling wall paper , broken handles ,scratched furniture etc..and when I called the front desk to tell them about the rooms condition ,I was offered other rooms at addicional 240 euros/night ,in an empty hotel! no apology whatever !
A luxury collection hotel should not have rooms in such condition !

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince De Galles, General Manager at Prince de Galles Hotel, responded to this review
25 January 2011
Dear Guest, we thank you for your loyalty to the Prince de Galles and do regret that you were not satisfied with your recent stay in Paris. We have taken good note of your comments and apologize for the fact that our Team’s reaction to your disappointment did not meet your expectations.
Although we carry on a regular plan of maintenance works in all of our rooms, we are now planning a one year closure period for a full renovation starting on February 15th, 2011.
We are looking forward to welcoming you again at the Prince de Galles in 2012, offering you a more positive experience in Paris.
We remain at your disposal for any assistance you may need.
Yours sincerely,
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New York City, New York
Senior Contributor
48 reviews 48 reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
“Perfection in Paris”
5 of 5 stars Reviewed 13 January 2011

Great, classic hotel in Paris. I can't remember the last time (if ever) that the front desk attendant personally showed me to my room. The Champagne Suite (which we were upgraded to as Platinum SPG members) was beautifully appointed and immaculately cared for. The bathroom had the most (and highest quality) amenities I've ever seen. The windows opened onto the street below and had wonderful flower boxes. The amazing service didn't stop when we checked out, either. I left my glasses in our suite and the staff sent them to me back in NY via FedEx. When this hotel re-opens, I'll be back for sure. Best Starwood in Paris and one of the best of the Luxury Collection anywhere.

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince De Galles, General Manager at Prince de Galles Hotel, responded to this review
21 January 2011
Dear Guest, thank you very much for your wonderful review. We are all glad that you have enjoyed your stay at the Prince de Galles and are looking forward to welcoming you again next year once the Hotel reopens.
In the meantime, please do not hesitate to contact us for any assistance you may need.
Yours sincerely,
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MIA
Senior Contributor
47 reviews 47 reviews
Reviews in 27 cities Reviews in 27 cities
106 helpful votes 106 helpful votes
“wonderful”
5 of 5 stars Reviewed 11 January 2011
1
person found this review helpful

This is our second consecutive year that we celebrateour anniversary at this hotel. Paris, Paris, waht else can be said about this wonderful city that it already has not been said, but for the staff of this hotel, without a single exception, i can not say enough: profesional, friendly, caring,attentative.... from the doorman to the chambermaid. All I can really say is thanks to each one and all of the great staff.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince De Galles, General Manager at Prince de Galles Hotel, responded to this review
20 April 2011
Dear Guest,

Thank you so much for your wonderful review and feedback on our Team.

The Prince de Galles is currently closed for a one year complete renovation (that we hope will be pleasing to you) and we look forward to welcoming you again in 2012 upon its reopening.

Please feel free to contact us for any assistance you may require in the meantime.

Yours sincerely,
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Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Lovely, terrific location...but a bit of attitude”
4 of 5 stars Reviewed 3 January 2011
2
people found this review helpful

I was in Paris with a group of friends and we booked several rooms at the hotel. Terrific location - just down the street from George V which is the tops in terms of elegance. Check-in was a bit slow and cumbersome. Rooms were very nice and comfortable. Lovely bar and restaurant. Excellent breakfast. Would have liked free-wifi, as is available in most less pricey hotels. Bellman was very slow and didn't think I tipped enough. Oh well.
Id still go back.

  • Stayed October 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prince De Galles, General Manager at Prince de Galles Hotel, responded to this review
14 January 2011
Dear Guest, thank you for having shared your experience on Tripadvisor following your stay in Paris. We are happy that you have enjoyed your stay with us and have taken the less positive aspects of your stay into great consideration for improvement.
We are looking forward to hosting you again at the Prince de Galles and remain at your disposal for any assistance you may require.
Yours sincerely,
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San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Royal treatment, for sure!”
5 of 5 stars Reviewed 2 January 2011
3
people found this review helpful

The Prince de Galles was what we called home, as we stayed here at the beginning and tale-end of our trip. I'm platinum with Starwoods and booked the stay on points, but even I did not anticipate the service that we received, especially on our 2nd stay. When I book an award stay, especially at one of the Luxury Collection hotels, I always feel a little out-of-place and unwelcome at check-in. Not so at the Prince de Galles! This may easily be the most unpretentious pretentious hotel I've ever stayed at. There were 3 of us girls in an upgraded corner room, and we had plenty of space. There were several nights when all 3 of us slept in the same giant King bed and we still had room to spare. Rooms were clean, and service was fantastic, the folks at the front desk referring to us by name within the first few days of our stay. The only hiccup we encountered was when we called down to collect our complimentary bottle of wine and were redirected between the front desk and room service several times.
Our 2nd stay was at the end of our trip when our previous accommodations fell through. We didn't realize until close to 2AM the morning of our return to Paris (on a 6:30 train from Bruges), so I logged onto the SPG website and was able to book another stay within minutes. Walking into the lobby at 9, looking like death after only 2 hours of sleep, the most fabulous front desk agent (wish I got her name) checked us in without a blink of an eye, despite the early hour. She even escorted us to our room and showed us a bigger elevator because of all our bags (which we didn't know the first time around, and the lobby elevator is about the size of a closet). Perfect end to our trip!
Beds were insanely comfortable and we got the best sleeps of our trip at the Prince de Galles. Would definitely stay here again, although it's a bit far up the Champs for my preference, and we may check out the Westin by the Louvre next time.

  • Stayed November 2010, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prince De Galles, General Manager at Prince de Galles Hotel, responded to this review
4 January 2011
Dear Guest, thank you for your loyalty to Starwood Hotels and Resorts and for your interesting review! We are delighted to read that the 3 of you have enjoyed both stays at the Prince de Galles and have reported your feedback with our staff.
However, we regret that you have encountered such difficulty while calling our Front Desk for your complimentary bottle of wine and will make sure it does not happen again.
We wish you a most exceptional New Year 2011 and are looking forward to welcoming you again at the Prince de Galles.
Yours sincerely,
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Additional Information about Prince de Galles Hotel

  • Prince De Galles Paris
Address: 33 avenue George V, 75008 Paris, France
Price range (per night):* S$749 - 939

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