The hotel is not in a good shape, but the service from the staff is ecxellent. The rooms are not so big with a little desk for computer and reading, and there is a tv-desk with flatscreen tv with a lot of free channels and some pay-tv too. The bathroom is very small, but have the nessery things like bath, toilet, zink and hairdryer. The hotel is located in a living area with not so clean surroundings and there is a bit of a walk (Approx. 4 km.) in to the center of Lübeck. But the buss stops just outside the hotel and the staff is helpful with information about which buss to take both ways. You can also park for free at the hotel but in the city it costs money almost around the clock. The breakfast buffet was a below average, but you can get what is needed. There is free wireless internet connection in the room (T-mobile hotspot cards is given to you in reception).
All together the hotel is old and not in good shape, but the staff is wonderfull and service good.

Let's say the positive first. The location is excellent with good bus connections to central Lubeck where parking would be a nightmare. The hotel gives you a useful bus timetable. The rooms are clean. The idea of a self catering bed sit in a town like Lubeck with wonderful food stores is sensible and attractive.
However, these plusses did not make up for the disadvantages. We felt as welcome as in a traditional old fashioned British provincial hotel. The breakfast coffee was awful and we agree with the other reviewer that the coffee shop round the corner is much better. The staff at breakfast were to put it mildly impatient.
The spare bed for the room was unbelievable (see picture). Over the night it sloped downhill and sleep was impossible due to the springs digging into the sleeper. The hotel is not recommended to others.

Hotell was good exept for a strange smell in the room and very bad beds, booking a double room You don´t expect two single beds whith a wooden board between them!
Smell can be becourse of that they welcome pets?
Breakfast was nice but not hot like stated.
Location close to the city centre and shopping is good.

Best Western have the stupid policie that You can't earn points on their bonusprogram GCC then booking anywere else than direcly from BW or the hotel. (Think most people book thru agent)

Alltogether We will not use any BW hotel again and cancel our BW booking in New York next spring.

we stayed at this hotel for 2 nights the rooms were very clean and a good tasty selection for breakfast some rooms have kitchenette. bus service terrific no 6 bus direct to hotel from airport, in a quiet area but only 10 mins on bus to town. definetly use this hotel again. from afrequent traveller