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Hostal Acella: Guest Reviews

2.0 of 5
Travesia Acella | 3 under, Pamplona, Spain
Hotel amenities
Hostal Acella
Ranked #7 of 18 Pamplona B&B and Inns
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    3
    1
    4
    1
    1
Date Rating
germany
Top Contributor
54 reviews 54 reviews
Reviews in 53 cities Reviews in 53 cities
16 helpful votes 16 helpful votes
“OK.”
3 of 5 stars Reviewed 7 September 2011
1
person found this review helpful

The hostal is in a residential district which is good in that it is surrounded by lots of local restaurants, bars and small shops and it is a very pleasant 15-20 minute walk from the old town.
Our room was in a residential building and was traditionally furnished, with a small but adequate bathroom and the balcony was a bonus.
We came by car and paid a extra for a parking space in a nearby garage. The lady who checked us in spoke reasonable English.
At 83 Euro for a triple room, I would not consider this to be the best value; after all it is just a hostal, with no facilities.

Stayed August 2011, travelled with family
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1 review
“This Is not a hostel in the conventional sense!”
3 of 5 stars Reviewed 27 July 2011

We recently stayed here for one night.On arrival we were given a key to our room which was located in another block.It was a room in an apartment block.The room was fine,clean and spacious with a tv.however the bathroom was tiny and really old-fashioned.The hostel was a good bit away from the city centre,we were lucky that we had a car.no breakfast was included and there was no common area to meet other travellers.Overall this is an adequate place unlike any other hostel we have stayed in the sense that there is no interaction with other travellers.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liskeard, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
61 helpful votes 61 helpful votes
“A bit of TLC would make a big difference”
3 of 5 stars Reviewed 11 July 2011

Fundamentally the apartment was good. It was clean, in good order, in a good location (2km from city centre). But there was lack of crockery. Dirty cutlery. A rotten wooden spoon in the kitchen drawer. A shower gel dispenser in the bathroom was empty. All these could easily be rectified.

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dieppe
1 review
1 helpful vote 1 helpful vote
“Very Nice Place”
5 of 5 stars Reviewed 23 March 2008
1
person found this review helpful

I recently went to Pamplona with some friends to the "san Fermines". We stayed 3days there on a really nice room. People were very kind with us and we have no problems with the language. I recomend every boby to go there and stay in Alojamientos Acella, are very good choice.

  • Stayed July 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Canadian in Spain
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Terrible Service”
2 of 5 stars Reviewed 24 July 2007
1
person found this review helpful

I recently went to Pamplona, with two friends, for the annual San Fermines festival, also known as the Running of the Bulls. Accommodation is tight and expensive, so we booked several months in advance. Throughout the months before the event, there was some miscommunication (prices higher than listed on website, all payment due well in advance of stay, etc.) with the hotel due to the Spanish/English language barrier (apparently, no employee of the hotel speaks English and my Spanish is poor), but we got everything sorted out. All hotels and hostels in Pamplona increase their prices dramatically during San Fermines, so while we were not happy paying 205 euros for a 2 star triple room that is normally 70 euros, we understood that this was part of this festival.

We only wanted to stay 2 nights, but were required to book and pay for 3 nights anyway. Again, we accepted this as a necessary part of the experience.

On Day 2, we arrived back at our accommodation in the afternoon to find 6 strangers sitting in our room. Apparently, the maid had discovered some plumbing problems. Being a Saturday during this festival in Spain, no plumber was to be found in Pamplona. To make a long story short, the problems were severe enough that by the end of the day, we could not use the toilet, shower or sink in the bathroom. Actually, let me re-phrase...we COULD use the toilet, but when we flushed, the stuff going down came up into the shower. No further details are necessary, I'm sure.

No one at the hotel would do anything to solve the problem. I requested assistance, a shared bathroom or a refund. Nothing was given. I left after two nights, and after some negotiation, they allowed my friends to move into a double room. However, there was no reduction in the price.

So, while the accommodation isn't bad in itself, I would be very cautious about staying here. The grand total of 671.21 euros is a lot to spend if you have to brush your teeth in the park and use portable toilets around the city!

  • Liked — Location
  • Disliked — Terrible service at a high cost
  • Stayed July 2007, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hostal Acella

Travesia Acella | 3 under, Pamplona, Spain
Price range (per night):* S$69 - 276

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